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Food Service Liaison - Heritage Place


Join the team that’s providing the highest quality of care to seniors in our communities. With state-of-the-art safety protocols and the support of an academic medical center, UPMC Senior Communities has demonstrated a continued commitment to keeping both our residents and our employees safe and healthy, especially throughout the COVID-19 pandemic.

Make a true impact at our senior living facilities, where you’ll have the confidence that your care is clinically backed by a best-in-class health care system and the rewarding knowledge that you are changing lives every day.

Are you interested in a career that provides plenty of opportunity for growth and development? Join our team at UPMC  Heritage Place! With an excellent benefits package and competitive wages, we invite you to explore this opportunity with us today.

As a Food Service Liason with UPMC you are esponsible for processing and maintaining patient diet orders through automated diet office software. You utilize customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Heritage Place is located in Squirrel Hill, we are right on the bus line and close to Oakland.


  • Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.

  • Processes all phone calls using appropriate telephone skills.

  • Follows up on issues in a timely manner to resolution.

  • Processes all nutrition care orders according to established procedures in an accurate and timely fashion.

  • Troubleshoots interface issues with diet orders and resolves.

  • Reports software and printer problems to appropriate IS individual / group in a timely fashion.

  • Prepares tray tickets for food assembly according to workflow procedures in the operation.

  • Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.

  • Maintains record-keeping and prepares reports as assigned.

  • Sees new residents within 48 hours of admission for food preferences and allergies.



  • HS Diploma/GED OR 1 YR previous job experience required in lieu of HS Diploma/GED

  • Prior Diet Clerk or Food Service Liason experience preferred

Licensure, Certifications, and Clearances:

  • Act 34


UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct