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Service Coordinator Associate LTSS (Customer Service)

  • Job ID: 004299393
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 7:30 a.m. to 6 p.m.
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: CHC Service Coordination
  • Location: 1901 Centre Avenue, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $15.88 to $24.98 / hour


Community HealthChoices (CHC) is Pennsylvania's managed care long term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid.

This full-time, office-based position supports the Service Coordinator in coordinating care for Members. The Service Coordinator Associate builds a relationship with the Members, providing the Member with ongoing telephonic outreach and assistance with service coordination needs.


  • Promotes communication, both internally and externally, to enhance effectiveness of service coordination services (e.g., health care providers and health care team members respectively).
  • Researches and assists in finding hard-to-find Members.
  • Supports the development and implementation of Member Care/Service Plans.
  • Assists in coordinating social services for Members including referrals to Community organizations as requested by Service Coordinator. Utilizes information systems to build, research and enter Member information, as needed.
  • Works in conjunction with the Service Coordinator to initiate, and revise Member Care Plans as needed.
  • Supports service coordination team in outreach to Members telephonically
  • Ability to work day shift, weekends and holidays as needed.



High School Diploma required. One year of experience in Community or Public Health preferred. Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. Familiarity with basic medical terminology and concepts used in Care Management. Strong customer service skills to coordinate service delivery including attention to members, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members. Ability to effectively participate in a multi-disciplinary team including internal and external participants. Effective communication, telephonic and organizational skills.



  • Strong customer service experience
  • LTSS experience

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct