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Telephone Operator (Night Shift) - UPMC East

  • Job ID: 033134434
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC East
  • Department: Telecommunications
  • Location: 2775 Mosside Blvd, Monroeville PA 15146
  • Union Position: No
  • Salary Range: $14.46 to $22.05 / hour

Description

Are you a dedicated professional interested in working with an industry leader? This is a great position for talented candidates who are enthusiastic about using their customer service skills to make a difference in the world of health care.

UPMC East us currently hiring a Telephone Operator to work an overnight shift (10:00 pm to 6:00 am).  This position will also have weekend and holiday responsibility.

Apply today to see where your career can take you!

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.

 

Qualifications

  • High school graduate or equivalent.
  • 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).


Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct