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   Current UPMC employees must apply in HR Direct

Crisis Clinician I - resolve Crisis Services

Description

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Clinicians to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens. For more information please visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

Candidates must be able to work varying shifts, with openings in the following departments:

  • Mobile
  • Phones
  • Walk-in/Overnight

The Crisis Clinician I is responsible for assisting in the consumer service and clinical services. Primary responsibility is responding to crisis related situations from community professionals and persons within Allegheny County. This includes, but is not limited to, answering questions, obtaining clinical information, scheduling outpatient evaluations, responding to telephone crisis, and documentation of all duties previously mentioned. 

Responsibilities:

  • Manages a caseload for the shift
  • Obtaining clinical information in the medical record
  • Provide supportive counseling to consumers to promote stability
  • Work efficiently and independently in crisis setting
  • Support consumer and negotiates appropriate referral services
  • Collaborates with the Clin II such case consultations
  • Meets documentation and completes all required paperwork
  • Completes face to face crisis assessments
  • Responding to telephone calls from consumer(s) community and natural supports
  • Manages crisis situations effectively
  • Complete case reviews
  • Performs in accordance with system-wide competencies/behaviors
  • Performs other duties as assigned

Qualifications

  • Bachelor's degree in Psychology, Counseling or Social Work with two (2) years of clinical experience required

OR

  • Master's degree in Psychology, Counseling or Social Work required

Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience

  • Includes phone triaging, as well as an in-depth knowledge and proven skill at doing psychiatric assessments
  • Experience in mental health crisis intervention, case management, or in-home therapy preferred
  • Excellent, recovery-oriented interpersonal relations
  • Ability to work shifts, weekends, holidays, and to assume on call responsibilities

Licensure, Certifications, and Clearances:

  • CCM training is required within 30 days of hire and annually thereafter
  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance
  • OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct