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Crisis Clinician II - resolve Crisis Services

Description

resolve is seeking several Crisis Clinician II’s who will be responsible for assisting in the consumer service and clinical services. Primary responsibilities of this role is responding to mobile crisis calls from community professionals and persons within Allegheny county. This includes, but is not limited to, answering questions, obtaining clinical information, scheduling outpatient evaluations, responding to telephone crisis, and documentation of all duties previously mentioned. resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens. For more information please visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

Responsibilities:

  • Manages a caseload for the shift
  • Obtaining clinical information in the medical record
  • Provide supportive counseling to consumers to promote stability
  • Work efficiently and independently in crisis setting
  • Support consumer and negotiates appropriate referral services
  • Collaborates with the Clin III such case consultations
  • Meets documentation and completes all required paperwork
  • Completes face to face crisis assessments
  • Responding to telephone calls from consumer(s) community and natural supports
  • Manages crisis situations effectively
  • Complete case reviews
  • Participates in interdisciplinary staff meeting and activities
  • Completes quarterly case reviews
  • Provides supportive counseling to promote consumer stability
  • Support consumer and suggest/ recommend appropriate referral services
  • Obtain authorizations or Precert information for consumers that transition into the Residential Program
  • Collaborates with the Clin III
  • Managing crossover across the shifts
  • Responding to telephone calls relating to the clinical services or consumers
  • Ability to manage a caseload as needed while maintaining the role as the lead clinician on shift.
  • Responsible for assisting consumer and clinical services with case consultation
  • Participates in orientation for new crisis Clinicians
  • Serves as the lead clinician and responsible for overseeing daily functions

Qualifications

  • Bachelors Degree in Psychology, Counseling or Social Work with three (3) years clinical experience with one year crisis experience

OR

  • Masters Degree in Psychology, Counseling or Social Work with two (2) years clinical experience

Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience

  • Work history that includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments
  • Experience in mental health crisis intervention, case management, or in-home therapy preferred
  • Excellent, recovery-oriented interpersonal relations
  • Licensure in social work or professional counseling is preferred
  • Ability to work shifts, weekends, holidays, and to assume on call responsibilities

Licensure, Certifications, and Clearances:

  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Driver's License
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal
  • OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct