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   Current UPMC employees must apply in HR Direct

Systems Analyst (Project Coordinator) - Intermediate

  • Job ID: 027595886
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: PC Support IT
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $30.99 to $47.10 / hour

Description

UPMC is hiring an Intermediate Systems Analyst (Project/IT Coordinator) to work within the PC Support IT department. This is a standard Monday-Friday, daylight position. 

The main responsibilities of the Systems Analyst include but are not limited to manage, coordinate and complete IT hardware installs for UPMC physicians and office locations. This includes imagining computers, creating floorplans/computer layouts, and coordinating timelines.  This position requires strong leadership and communications skills, the ability to adjust to changes and effectively work with other UPMC teams

Responsibilities:
  • Planning/Coordination – IT Coordination for Epiccare Go lives, UPMC Site Acquisitions, Physician Practice relocations and closures.  Planning of Wiring (data and electrical), computer hardware assessments, layouts, setup, and building. This involves working with multiple UPMC teams and third-party vendors. Requires frequent travel to offsite locations.
  • Second and Third Level Support (Including Maintenance Activities) - Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.
  • Application Upgrades and Implementation - Review and validate the functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
  • End-User Training - Create and review existing training documentation. Facilitate high-level user training sessions independently.
  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
  • System Integration - Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
  • Project Management - Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
  • Data Quality - Maintain data quality at all times.
  • Report Writing/Analysis - Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
  • Process Improvement - Create and update processes. Ability to contribute to process improvement efforts.
  • Documentation - Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Communication – be able to thoroughly and effectively communicate the timeline of a site build, go-live or closing. Set expectations for practice managers and other IT groups involved with each project.
  • Data Confidentiality/Security - Maintain confidentiality of sensitive information at all times.

Additional Responsibilities: 

  • PC Support – Building new computers, support existing hardware, troubleshooting applications and networks. Physician practice and office moves, requiring moving all hardware and coordinating network and printer relocation.
  • Data Networking – Work closely with Datacom to be able to effectively communicate timelines and install status of networks.

Qualifications

  • Typically has 2+ years experience with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to meet expectations.
  • Ability to work independently and in a team-based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
Preferred Qualifications: 
  • IT hardware knowledge and troubleshooting abilities
  • Comp TIA A+ Certification
  • Knowledge of general construction or measuring tools is a plus
 
Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT), Female Leadership Innovation and Growth in Health Care & Technology (FLIGHT), or PRIDE Health, that support the implementation of our diversity strategy.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct