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Operations Analyst III Revenue Cycle

  • Job ID: 062858233
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Ins Collections
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $28.33 to $47.73 / hour


Job Summary:

UPMC Corporate Revenue Cycle is looking for an Operations Analyst III to join our team at Quantum 1! This role also has work from home opportunities!  This role will work Monday through Friday during daylight hours.

Under the general direction of the Sr. Director, responsible for comprehensive analysis of data and information for various UPMC products, evaluation of client’s business environments and works with Information Services Staff and client professionals to develop requirements for information technology solutions related to business operations.

If you are ready to take the next step in your career, then look no further and apply today to be considered!


  • Assures quality of information technology solutions through business case and application level testing; validates test results to initial business needs.
  • Work with Information Services staff and the integration team to design, test and deploy appropriate hardware solutions, connectivity requirements and interface solutions, as appropriate.
  • Works with management on all Access/Revenue Cycle initiatives such as meaningful use of the EHR, telemedicine projects etc.
  • Protects the integrity and confidentiality of all data and information through physical and electronic measures
  • Assists with the design and documentation of business/system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project based planning documents such as scope documents and client services communication.
  • Works with ISD staff, clients and/or vendors to evaluate technology solutions including both packaged system solutions and custom development application and component development options.
  • Provide ongoing troubleshooting, support and maintenance of eRecord production applications
  • Manages Project Request for System Enhancements and Changes by working closely with the IT team.
  • Evaluates and documents client needs and all aspects of business processes both operational and financial, including current process analysis; and proposed revisions to optimize business processes.
  • Provide service according to the expectations of policies/procedures and standards developed around the Access/Revenue Cycle for client departments.



  • Bachelor’s degree with 2 years of relevant experience OR High School Diploma/GED with 4 years of relevant experience required.

  • Possess technical knowledge and expertise in understanding patient access, physician template utilization and must possess an understanding of the complex information system solutions and the implementation/support of those solutions in the client community.

  • Good oral and written communication skills are required.

  •  Superior computer skills with expert knowledge in Word, Excel and Epic/EpicCare preferred.

  • Effective analytical skills are required.

  • Demonstrate a high degree of professionalism, enthusiasm and initiative on a daily basis.

  • Ability to work in a fast-paced environment a must.

  • Ability to manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences.

  • Attention to detail is critical to the success of this position, with demonstrated competency in customer orientation and the ability to deal with ambiguity.

  • Excellent planning, communication, documentation, organizational, analytical, and problem -solving abilities.

  • Ability to interpret and summarize results of various analyses in a timely and meaningful way.

  • Ability to effectively approach problem solving.

  • Ability to re-engineer processes to positively impact productivity in terms of timeliness and accuracy.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct