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   Current UPMC employees must apply in HR Direct

Program Director-Clinical Services


The purpose of the position is to provide clinical expertise, leadership, and program development.


  • MAJOR TASKS AND DUTIES: Develops, conducts, and evaluates staff education and training in the area of therapeutic communications, interactions, interventions and patient experience. Provides role modeling and feedback to the direct care staff on milieu management and evidence-based treatment. Develops, implements, evaluates, and revises the milieu management and therapy program in collaboration with the unit leadership and direct supervisor. Provides behavioral and evidence-based therapy-related education and consultation for patients, families, and significant others. Monitors progress. Coordinates, consults, and collaborates with the outpatient treatment team or providers as indicated and the inpatient multidisciplinary treatment team to provide follow through of the behavioral treatment plan to improve communication and coordination across levels of care. This includes schools, wrap-around services, partial programs, RTFs, mobile crisis, IOP, group homes and applicable outpatient services. Develops and coordinates individual and group therapies, provides clinical supervision to milieu therapists, nurses, and other unit staff. Participates in diagnostic, discharge, treatment evaluation and other aspects of patient care on an as needed basis. May assume clinical care responsibilities as needed.
  • MAJOR TASKS AND DUTIES: Provides individual patient assessments, develops individualized treatment or support plans, and coordinates the implementation of the plan. Evaluates effectiveness and reports progress to the multidisciplinary treatment team. Delegates assignments and development of plans as needed. Participates in program leadership meetings and coordinates the implementation of administrative, clinical, training, and educational decisions in the daily functioning of the program. Demonstrates and has advanced knowledge of structured clinical assessment tools including specific measures of psychiatric symptomatology, functional behavior assessments, family functioning, and intellectual and adaptive functioning and the ability to interpret and communicate results of assessments and evaluations to patients, families, and referral agencies/ professionals. Assumes routine administrative responsibilities as indicated and assists in the development and implementation of the hospital and unit policies and procedures. Maintains relevant documentation, departmental statistics, and direct clinical contact commensurate with caseload. Maintains competencies of direct reports, if applicable. Provides direct reports with clinical and administrative supervision and mentorship.
  • ACCOUNTABILITIES: Demonstrates the ability to communicate both verbally and written with a multidisciplinary staff. Attends unit meetings, actively participates in identification of areas for improvement and works in collaboration with the unit leadership to implement programmatic revisions. Participates with the nursing management in evaluating patient satisfaction and assists in developing and implementing recommended actions. Assumes other responsibilities as directed.
  • ORGANIZATIONAL RELATIONSHIPS: The employee in this position reports directly to the Director of Clinical Services. Administrative and clinical supervision is provided by the Director of Clinical Services.. The incumbent is responsible for the clinical supervision of the unit staff on the implementation of therapeutic techniques and other clinical interventions. Incumbent will work with the Unit Director and Clinicians to address concerns related to direct care staff's ability to accurately and appropriately implement these interventions.
  • ACCOUNTABILITIES: Completes the responsibilities of the position accurately and efficiently Demonstrates extensive knowledge and understanding of the current DSM disorders. Demonstrates an understanding of behavioral principles and can formulate, implement, and evaluate behavioral support or treatment plans. Demonstrates the ability to provide behavioral and clinical supervision for the direct care staff and all unit employees.



  • Doctoral degree (e.g., PhD, PsyD, EdD, OTD) in psychology, school psychology, education, occupational therapy or a related field, plus a minimum of two years of clinical experience.
  • Proven leadership skills and an ability to work with patients and their families and to work collaboratively with other staff members specifically demonstrating communication, coordination and organizational skills.
  • Knowledge of community and outpatient programs to provide continuing behavioral and therapy related treatment to the patient and family.
  • Ability to work independently, manage multiple priorities and meet deadlines.
  • Expertise in basic behavioral principles, development of behavioral support programs, clinical assessments, and evidence-based therapies.

Licensure, Certifications, and Clearances:
CCM training is required within 30 days of hire and annually thereafter

  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct