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   Current UPMC employees must apply in HR Direct

Lead Retail Pharmacy Technician

  • Job ID: 044416507
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Pinnacle Hospitals
  • Department: Med Transaction Coord
  • Location: 111 South Front Street, Harrisburg PA 17105
  • Union Position: No
  • Salary Range: $22.81 to $34.21 / hour


The Lead Pharmacy Technician, under the direction and supervision of a pharmacist, will assist in the preparation, dispensing, charging, and delivery of medications and front-end items to patients. Also, the Lead Pharmacy Technician provides leadership and serves as a role model for other pharmacy technicians, medication transition coordinators, and students during the performance of daily pharmacy activities and training. Patients served to include all age groups.


  • Completes annual Lead Technician project as outlined in the Technician Ladder program and any additional projects assigned by Pharmacy Leadership. Consistently communicates courteously and professionally when interacting with customers and coworkers. Respects confidentiality and established boundaries when providing information. Consistently reports any issues or problems to a manager as soon as possible. Consistently demonstrates professionalism by displaying flexibility, positive attitude, respect for individuals, and commitment to the organization, department, profession, and patient. Consistently delivers high-quality, accurate work promptly.
  • Acts as a role model for other technicians and students about work habits, job performance, attitude, and professionalism. Assures that fellow technicians and students are properly trained about all pharmacy operations. Assures that training schedules and checklists are scheduled and completed promptly including baseline competencies. Takes a lead role in determining and implementing technician workflow. Reassigns technician work duties daily to compensate for unforeseen issues. Assumes responsibility for assuring that all assigned special projects are completed within a reasonable period of time. Demonstrates flexibility in work assignments and location.
  • Assists Pharmacist and Medication Transition Coordinators with medication delivery and patient care. Participates in special projects as required or assigned. Assists in training new employees and pharmacy students about work procedures. Maintains pharmacy in a clean, orderly, and safe manner by restocking shelves, cleaning workstations, returning medications to stock, etc.
  • Inspects medications in assigned areas (i.e. prescription and front-end). Removes expired products and completes documentation. Understanding and compliance with handling procedures of all controlled substances. Displays teamwork by actively supporting department changes and willingly and proactively assists co-workers. Assures work for each shift is completed before departure.
  • Demonstrates an understanding and ability to use current equipment including robotics, electronic workflow systems, printers, computers, fax machines, telephones, POS, etc. Reviews transmit and receive wholesaler orders as required. Assists in proper inventory maintenance of drugs and supplies ordered and stored by the pharmacy. Assists in the creation, handling, and maintenance of a variety of pharmacy records, to promote the efficient operation of the pharmacy and assure regulatory compliance.
  • Accurate preparation, labeling, and packaging of medications for dispensing under the supervision of the pharmacist. Prepare and compound medications (i.e. solutions, creams, and ointments) under the supervision of the pharmacist. Assists patients at drop-off and or pick up and obtains pertinent patient information for inclusion into the electronic profile. Answers telephone using appropriate verbiage, screen, and triage inquiries. Interprets, performs necessary pharmaceutical calculations, and enters prescriptions into the pharmacy information system for pharmacist review. Completes all necessary documentation. Communicates with third-party payers to obtain adjudication of prescription claims.



  • Must possess the knowledge, skill, physical ability, and mental capacity to perform the typical duties and responsibilities enumerated below or implicit therein.
  • Extensive knowledge and complete understanding of all facets of retail pharmacy.
  • Certification by the Pharmacy Technician Certification Board (PTCB) obtained and maintained including required continuing education credits.
  • High school diploma or equivalent.
  • Education requirement (one of the following is required): College Degree (minimally an Associate's degree) in a science or healthcare field with a minimum of 3 years retail pharmacy experience College Degree (minimally an Associate's degree) in a non-healthcare related field with 5 years of experience in a medication-related healthcare role.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct