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Surgery Scheduler

  • Job ID: 990753837
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 64980 POP35 HVI Cardiac HAMOT
  • Location: 201 State St, Erie PA 16550
  • Union Position: No
  • Salary Range: $14.38 to $21.89 / hour

Description

University of Pittsburgh Physicians is seeking a full-time Surgery Scheduler to support the UPMC Heart and Vascular Institute at UPMC Hamot!

The Surgery Scheduler will coordinate and schedule patients for in-patient and outpatient surgical procedures, assisting the surgeon and the administrator in promoting, developing, and monitoring all aspects of operations for the Cardiac and Vascular Surgery Department. Responsibilities include, but are not limited to, scheduling appointments, coordinating testings, obtaining insurance authorizations, and providing information and education to patients.

The ideal candidate for this position will have previous patient scheduling experience of some kind, with a working knowledge of EMR systems preferred. A working knowledge of EPIC is a plus!

*Free Parking Options*


Responsibilities:

  • Work directly with department to troubleshoot procedural and operations issues.
  • Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
  • Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information, to hospitals.
  • Coordinate cases and communicate with hospital personnel to obtain approval for hospital admissions.
  • Discuss and coordinate financial arrangements prior to surgery, including the collection of pre-payments.
  • Ensure that informed consents are signed.
  • Provide patients with pre and postoperative instruction according to service-specific guidelines.
  • Coordinate patient education seminars and schedule physicians accordingly.
  • Collect data for research studies.
  • Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.
  • Ensure all billing and insurance information is current and accurate.
  • Complete special projects, as assigned.
  • Act as liaison between patient and referring physicians.
  • Obtain pre-certification and/or referral prior to the date of the procedure.
  • Coordinate and track internal and external marketing efforts.
  • Attend and schedule department meetings.
  • Answer and respond to all incoming telephone inquiries regarding surgery.
  • Provide educational material, both verbally and through printed materials.

 

Qualifications

  • High School diploma or equivalent required.
  • Completion of a Medical Assisting program OR 2-4 years of experience in a medical field.
  • Proficiency in medical terminology preferred.
  • General knowledge of computer software and practice management databases is essential.
  • Knowledge of the Epic practice management programs preferred.
  • Strong organization, time management, and interpersonal skills.
  • Tact and diplomacy are necessary in dealing with physicians, patients and their families, and other employees.
  • Ability to deal compassionately and professionally with patients is essential.
  • Work independently and possess sound decision-making skills.
  • Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers' compensation carriers, regarding scheduling and approval of surgical procedures.
  • Ability to prioritize work demands.
  • Ability to consistently maintain confidentiality with regard to all job assignments and related information.
  • Access to medications is limited to the distribution of the medication to the nurse.


Licensure, Certifications, and Clearances:

  • Act 34

 

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy. 

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct