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Office Coordinator

  • Job ID: 079334207
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday - Friday daylight shifts
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 65667 POP16 ENT Mercy Main Office
  • Location: 1400 Locust Street, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $17.39 to $27.61 / hour

Description

Purpose:
University of Pittsburgh Ophthalmology Division is hiring Office Coordinator for the UPMC Mercy location.

The Office Coordinator manages the front and back-office staff in collaboration with the Practice Manager. Coordinates office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns. Travel between UPMC Mercy, UPMC Shadyside, and UPMC East locations as needed by the deparatment.

Responsibilities:

  • Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
  • Ensure patient scheduling is accurate.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Manage office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
  • Work denial work queues in conjunction with the CBO.
  • Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
  • Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
  • Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
  • Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
  • Collaborate with manager in selecting, monitoring, and evaluating office staff.
  • Collaborate with medical assistants to ensure smooth flow for patients and physicians.

 

Qualifications

  • Bachelor's Degree and six (6) months of experience OR Associate Degree in Health Care or Business and two (2) years of experience OR High School Diploma and four (4) years of experience
  • Prefer Physician office experience or health care experience 


Licensure, Certifications, and Clearances:

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.  

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct