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Director, Medical Operations

  • Job ID: 210002IM
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Center for Emergency Medicine
  • Department: Admin STAT MedEvac
  • Location: 10 Allegheny County Airport, West Mifflin PA 15122
  • Union Position: No
  • Salary Range: $0 / hour


The STAT MedEvac Director of Medical Operations is responsible for leading the medical staff of the critical care transport team in all aspects of their performance clinical and operational to ensure the mission, goals and objectives of the STAT MedEvac critical care transport program are met. 

Responsible for ensuring the quality of care delivered, oversight of quality improvement, training and continuing education, personnel management, operations oversight, system standardization, policy and procedure development and review, process and policy implementation, and administration. 

The Director, Medical Operations is a member of the STAT MedEvac Executive Management Group and reports to the President/CEO of the Center for Emergency Medicine of Western Pennsylvania, Inc., within which the STAT MedEvac program is housed. They'll work directly with, and under the direction of, the STAT MedEvac Medical Director and his/her Associate Medical Directors regarding all clinical aspects of care provided by the medical staff.


  • Demonstrates ongoing departmental and personal development, coaches and advises direct reports and professional staff in the formulation of their professional development plan.  Creates a structure and supports a shared governance model, facilitating staff involvement in decision making.
  • Develops and maintains productive working relationships internally and externally by building teams and relationships through mentoring and modeling uplifting and positive communication. Integrates all team members into the team's work.  Extends trust by acknowledging the contributions of others; listens first, creates transparency in communications, confronts reality, and clarifies expectations.  Seeks opportunity to adopt best practice, eliminate duplication and maximize efficiency.
  • Achieves the outcomes of the organization in relation to core measures, regulatory influences, pay for performance, staff and customer satisfaction and identifies areas for ongoing growth and development.  Collaborates with medical staff and key stakeholders to improve patient outcomes; set clinical quality priorities, recommend and implement professional improvements and initiatives and implement service line based patient safety initiatives.  Identifies and participates in research activities; promotes and utilizes evidence based practice.  Identifies appropriate risk assessment strategies and leads risk reduction strategies within service line.
  • Select and oversee Regional Medical Managers, the Quality/Education Manager and other staff assigned. Assure all requirements of these positions are being met.
  • Evaluate Regional Medical Managers performance; review flight crew evaluations as submitted by the Regional Medical Managers.
  • Direct operational activities of the flight crews and the operations of base sites. Provide 24/7/365 supervision and accountability for clinical care provided by STAT MedEvac. Direct counseling and disciplinary measures as needed to maintain the mission, goals and objectives of STAT MedEvac.
  • Ensure STAT MedEvac maintains appropriate licenses and credentials to operate as a critical care transport program in all applicable states.
  • Ensure adequate staffing through oversight of scheduling and the selection and orientation of new employees.
  • Ensure clinical competency through on-going chart review/feedback and data analysis, continuing education delivered through a variety of methods, and annual evaluations of medical staff.
  • Evaluate and suggest specific details for aircraft completion or modification.
  • Monitor system performance parameters and make recommendations/adjustments to ensure maximum safety, effectiveness and efficiency of response to requests for service.
  • Negotiate and manage service and clinical affiliation contracts for STAT MedEvac.
  • Organize, coordinate and record all meetings of the Medical Advisory Committee. Implement, monitor and report on clinical standards or initiatives established by the Medical Advisory Committee.
  • Oversee and coordinate CAMTS accreditation process; maintain CAMTS accreditation for STAT MedEvac.
  • Participate in STAT MedEvac safety meetings and implement safety improvements.
  • Participate in all QI/TQM meetings.
  • Participate in developing and completing research projects designed to advance or evaluate critical care transport.
  • Participate in the financial oversight of the STAT MedEvac program. Oversee base site and medical personnel expenditures and payroll. Prepare capital and operations budget recommendations relevant to the DO's areas of responsibility. Plan and implement base site openings, moves or closings.
  • Participate/oversee special project development as designated by the Medical Director and/or the President/CEO.
  • Protect the privacy of all patient information in accordance with STAT MedEvac/UPMC policies and practices, and as required by State and Federal law.
  • Represent STAT MedEvac in interactions with internal (UPMC related entities) and external (non-UPMC hospitals, public safety agencies, community groups, local/state/national industry groups, etc.) customers/entities.
  • Review and comply with all requests for patient care records by outside entities ensuring adherence to all Federal HIPAA guidelines, and referring these requests to UPMC Corporate Legal Department as necessary.
  • Select, orient and manage medical crew personnel.
  • Serve as Privacy Officer for STAT MedEvac as outlined/required by UPMC.
  • Support and participate as appropriate in STAT MedEvac marketing and educational activities for customers.
  • Work in partnership with the Director of (Aviation) Operations, Chief Pilot and Director of (Aviation) Maintenance to ensure safe, effective and efficient operation of STAT MedEvac. Oversee and ensure appropriate communication and coordination between personnel under the DO's realm of supervision and the aviation staff.
  • Access protected health information and other patient information only to the extent necessary to complete duties. Only share such information with individuals or entities with a need to know. Maintain documentation and reports on all patient records disseminated to appropriate individuals or entities.



  • Medical transport-related certification and/or license required. 
  • Transport-specific specialty certification required within one year of hire. 
  • Bachelors Degree required in management, emergency medicine, nursing or related field.
  • Minimum of five years of progressively responsible experience in health care including supervision and leadership.
  • Excellent interpersonal skills communication, leadership, conflict resolution - required. 
  • Superior organizational skills required. Must possess demonstrated ability to initiate and direct multiple projects, initiate and manage contracts, and meet deadlines for assigned tasks. 
  • Superior clinical knowledge, skill and judgment with the ability to work productively and effectively, both individually and as a member of a team, within a complex critical care transport environment 
  • Willingness to formulate, support and implement programs goals and objectives required.
  • Analytical ability necessary to evaluate staff, address and improve clinical and programmatic issues and devise solutions to complex problems.
  • Leadership ability to develop staff, establish and maintain standards of performance.
  • Superior interpersonal and communication skills sufficient to effectively create relationships to support a healing environment with patients, families, staff, physicians and related personnel including senior management in both written and verbal communication.
  • Knowledge and experience with Microsoft Office applications (Word, Excel, PowerPoint) required.



  • Master’s degree in management, emergency medicine, nursing or related health care field preferred.
  • Minimum 5 years of experience in the critical care transport field preferred.
  • Previous experience managing in the critical care transport industry strongly preferred.

Licensure, Certifications, and Clearances:

  • If Paramedic – valid certification. PA Paramedic certification required/obtained w/in 6 months; FP-C certification required within one year; National Registry certification required.
  • If Registered Nurse – valid license. PA license required obtained w/in 6 months; PA DOH PHRN certification required/obtained w/in 6 months; CFRN certification required within one year.
  • If Respiratory Therapist – valid license. PA license required obtained w/in 6 months; transport specialty certification required within one year.
  • If EMT – valid certification. PA EMT certification required/obtained w/in 6 months; transport specialty certification required within one year.
  • If Registered Nurse or Paramedic, Certified Medical Transport Executive (CMTE) preferred.
  • May be required to obtain additional state license or certification as determined by operational needs.
  • Additional Certifications/Licensure:
    • Driver's License
    • United States Passport (within 6 months of hire)
    • Cardio Pulmonary Resuscitation
    • Advanced Cardiac Life Support
    • Pediatric Adv Life Support
    • Neonatal Resuscitation Program (within 90 days of hire)
    • NIMS 100 (within 90 days of hire)
    • NIMS 200 (within 90 days of hire)
    • NIMS 700 (within 90 days of hire)
    • NIH Stroke Scale Certification (within 90 days of hire)
    • Emergency Service Vehicle Operator preferred
    • Tauma Nursing Core Course OR Intl Trauma Life Support OR Adv Trauma Life Support. OR PrehospTrauma Life Support (within 90 days of hire)
    • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct