COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Manager- Care Management (Memorial)

  • Job ID: 065598226
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Pinnacle Memorial
  • Department: Case Management
  • Location: 1701 Innovation Drive, York PA 17404
  • Union Position: No
  • Salary Range: $37.44 to $56.16 / hour


The RN Manager oversees the day-to-day operations of the Care Management epartment under the direction of the Director. The RN Manager is accountable for the following Care Management functions: training, auditing, systems support: Care Management Technology, InterQual, Concurrent Denials and reporting. Leads efforts to develop, implement, evaluate, redesign and modify Care Management practice standards. Works closely with the CM staff in an effort to safely, effectively and efficiently move patients across and through the continuum of care.



  • Develops reporting tools to assist CM Director and executive leadership teams to assess the effectiveness of CM efforts.
  • Collaborates with other UPMC departments to establish mechanisms to address issues related to care management, tracks, trends avoidable day/delay documentation and reports to Director trends/barriers.
  • Analyzes data for trends related to variation in actual vs. targeted length of stay.
  • Collaborates with other staff to develop performance improvement activities as indicated.
  • Oversees daily operations of the Care Manager (CM) staff under the direction of the Director of Care Management.
  • Conducts employee performance reviews.
  • Utilizes identified denial trends to develop training tools to facilitate maximum financial reimbursement.
  • Monitors and mentors Care Management staff.
  • Develops and implements processes for timely and accurate documentation of appropriate data relating to concurrent denials.
  • Collaborates with other departments to generate outcome data as needed to measure and trend performance indicators.
  • Coordinates with CM in an effort to meet the established length of stay targets.
  • Coordinates with CM staff to ensure safe/effective/efficient plans of care are implemented
  • Conducts inter rater reliability audits per established policy.
  • Ensures training programs address identified needs of CM staff
  • Assists with management of departmental budget.
  • Collaborates with CM Director, Medical Director/Physician Advisor and staff to ensure effective processes and systems are established and maintained to meet department goals.
  • Participates in leadership development.
  • Functions as a resource person for the care management and denial management processes.
  • Coordinates daily flow of the department (this includes overseeing PTO requests, assignment coverage, weekend coverage)
  • Takes a leadership role in the mentoring and monitoring of documentation expectations in Care Management technology.
  • Analyzes data for trends and causative factors that promote or impede progression toward positive care management outcomes.



  • Graduate of an accredited school of nursing.
  • Four-Six (4-6) years nursing experience.
  • Bachelor's degree required
  • Master's degree required
  • Four (4) years care management experience or equivalent experience in healthcare environment required.

Manages care and payor experience preferred. Supervisory/management experience preferred. Proficiency with analytical and reporting software tools. Ability to build credible and effective relationships with physician leadership. Strong analytical skills. Proficient in Microsoft Excel and Access. Strong project management skills. Excellent communication and interpersonal skills. Demonstrated leadership capabilities.

Licensure, Certifications, and Clearances:
Current Nursing Licensure in the Commonwealth of Pennsylvania.UPMC approved Care Management certification or agreement to obtain upon hire required.

Other Competencies Required: Current knowledge of medical care/treatment, The Joint Commission Standards, Federal/State regulations relative to utilization/case management, discharge planning, Medicare, Medicaid, and other third party payor requirements, and managed care principles preferred. Use of expert clinical practice, leadership skills, and critical thinking skills to efficiently coordinate and direct patient care among all health care providers while maximizing use of resources is required. The ability to prepare and critically analyze data, make appropriate recommendations toward resolution, and follow-through of identified action is required. Expertise in interpersonal relationships, organizational relations, and effective communication, negotiation, and conflict resolution skills are required. The motivation and drive to work independently with minimal supervision to pursue continuous development of self and others are required. Strong sense of commitment and of being in control of one's practice is needed. Ability to effectively resolve practice issues and facilitates practice changes within the organization and throughout the continuum of care is required. Ability to foster principles of participative management by identifying/involving relevant individuals in program-related decisions is required. Ability to apply creative and innovative approaches to develop and maintain systems that achieve higher levels of multi-disciplinary team performance and desired patient outcomes is needed.

Clearances must be dated within 90 days

  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Registered Nurse (RN)
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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