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   Current UPMC employees must apply in HR Direct

Patient Services Representative - UPMC Community Osteo

  • Job ID: 082010766
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 11:00 a.m. to 7:00 p.m.
  • Shift: Day Job
  • Facility: UPMC Pinnacle Hospitals
  • Department: Acute Hosp Patient Reg
  • Location: 4300 Londonderry Road, Harrisburg PA 17109
  • Union Position: No
  • Salary Range: $15.19 to $22.65 / hour


Apply today for a Patient Services Representative role with UPMC! A Patient Services Representative is responsible for welcoming patients upon arrival, assisting with check-in and answering phones, educating patients on their copayments and financial obligations, collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence. We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to UPMC.    
Are you up for the challenge? Look no further, apply today!

This full time position will work from 11am-7pm mon-Friday one full Saturday every 4weeks and one 4 hours sat every 6wks


  • Assures a positive first impression is created for patients. Performs accurate registration of patients and a variety of other front office duties with a focus on customer service in support of the overall operation of the clinics and specialty offices.
  • To verify insurances Via RTE, website. Make sure the insurance is active and if needs to be authorized that we have obtained the authorization. Make status changes for clinical staff as needed. 
  • Obtains and verifies demographic, financial and guarantor information.
  • Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days. Verifies patient insurance coverage with proper identification.
  • Obtains and validates patient guardianship, and ensures appropriate documentation.
  • Properly explains payment policy. Collects co-payments & payment for services.
  • Completes bank deposit slip and ledger sheet for cash payments. Provides for patient confidentiality and privacy at all times.
  • Answers the telephone promptly, with a clear focus on customer service
  • Greets caller pleasantly-identify the department as well as self. Transfers calls regarding medical concerns to appropriate clinical personnel.
  • Process co-payments and payment of services, according to office procedure and reconciles account balances. Completes bank deposit slip and ledger sheet for cash payments.
  • Faxes documentation to requested parties 
  • Directs the patient appropriately. Works with patient to resolve problems. If unable to resolve the problem, directs the patient to the Manager. Respects the privacy and confidentiality of patient information.
  • Observes and facilitates patient throughput and notifies appropriate chain of command. Properly explains payment policy. Collect co-payments & payment for services.
  • Complete bank deposit slip and ledger sheet for cash payments.
  • Scans information into the medical record. Complete death work.



  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct