At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic continues to evolve. As our recruiters work to fill positions during this time, interviews and recruitment-related processes have been modified to protect and prioritize the safety of our candidates and employees.

UPMC continues to comply with any governmental guidance related to local, state, and federal COVID-19 vaccination and testing requirements where our team members live and work. UPMC strongly supports vaccination and encourages everyone who can get vaccinated to do so to protect themselves, their co-workers, and our patients. At this time, the COVID-19 vaccination is available for new or existing employees on a voluntary basis, except where required by local, state, or federal authorities. Staff in positions in our New York, Maryland, and City of Philadelphia areas must be in compliance with local COVID-19 mandates.

For more information about UPMC’s response to COVID-19, please visit upmc.com/coronavirus.

Search Our Jobs

   Current UPMC employees must apply in HR Direct

(Customer Service) Pharmacy Services Representative- Health Plan

Description

UPMC Health Plan is hiring a full-time Pharmacy Service Representative to help support the Pharmacy Services Department at its downtown Pittsburgh location. The hours for this position are standard daylight hours, Monday through Friday, with a Saturday rotation.  The Pharmacy Service Representative will provide customer service support, in a call center environment, to UPMC Health Plan's Department of Pharmacy Services. This role will also interact with physicians, pharmacists, and members to obtain information pertinent to the decision-making process, explaining Health Plan sponsored benefits, and assisting with pharmacy claims processing functions. The scope of the information is primarily clinical and pharmacological in nature

Responsibilities:

  • Handle all duties with the highest level of confidentiality.
  • Accurately complete required documentation per department guidelines.
  • Follow-up on inquires from UPMC Health Plan customers (physicians, members or pharmacists).
  • Maintain current knowledge of all Health Plan and departmental polices and procedures.
  • Respond to customer (physicians, members or pharmacists) requests and inquiries in a timely and accurate manner.

 

Qualifications

  • High school diploma or equivalent.
  • Pharmacy technician training is preferred. 
  • Customer service and/or call center experience required.
  • Basic knowledge of health care/managed care concepts. Good verbal and communication skills; including telephone skills.
  • Proficiency in typing required.
  • Ability to Microsoft Windows-based PC and multi-line telephone.


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct