At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

Search Our Jobs

   Current UPMC employees must apply in HR Direct

(Customer Service) Pharmacy Services Representative- Health Plan


UPMC Health Plan is hiring a full-time Pharmacy Service Representative to help support the Pharmacy Services Department at its downtown Pittsburgh location. The hours for this position are standard daylight hours, Monday through Friday, with a Saturday rotation.  The Pharmacy Service Representative will provide customer service support, in a call center environment, to UPMC Health Plan's Department of Pharmacy Services. This role will also interact with physicians, pharmacists, and members to obtain information pertinent to the decision-making process, explaining Health Plan sponsored benefits, and assisting with pharmacy claims processing functions. The scope of the information is primarily clinical and pharmacological in nature


  • Handle all duties with the highest level of confidentiality.
  • Accurately complete required documentation per department guidelines.
  • Follow-up on inquires from UPMC Health Plan customers (physicians, members or pharmacists).
  • Maintain current knowledge of all Health Plan and departmental polices and procedures.
  • Respond to customer (physicians, members or pharmacists) requests and inquiries in a timely and accurate manner.



  • High school diploma or equivalent.
  • Pharmacy technician training is preferred. 
  • Customer service and/or call center experience required.
  • Basic knowledge of health care/managed care concepts. Good verbal and communication skills; including telephone skills.
  • Proficiency in typing required.
  • Ability to Microsoft Windows-based PC and multi-line telephone.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct