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   Current UPMC employees must apply in HR Direct

Contact Center Specialist I

  • Job ID: 210002L8
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Customer Service
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: no
  • Salary Range: $15.88 to $24.98 / hour

Description

Job Summary:

At UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

Why Join UPMC?

We don’t just take care of patients — we take care of our team, too. And we have the data to prove it. In addition to the benefits you’d expect from an industry leader, you can expect:

  • AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers. And 2020 Corporate Equality Index.
  • A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.
  • Competitive pay and incentive program
  • Tuition reimbursement
  • Opportunities to grow in your career at UPMC
  • Opportunity to work from home after training

UPMC has full-time opportunities available for their Contact Center Specialist I role. In this role, you will provide customer service to patients on their scheduling, billing, and insurance related questions.

The Contact Center Specialist I role is based at the Quantum One Building in the South Side of Pittsburgh.  Various shifts available, including weekday or weekend during daylight and evening hours.  During your interview, we will discuss what schedule could work best for you.

If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today!

Responsibilities:

  • Research, resolve, and respond to email, web and telephone billing inquiries from patients, and insurance carriers.
  • Review, verify, and enter the patient's demographic and insurance while answering multi-line telephone system
  • Ensure effective communication to patients regarding scheduling and call details to patients (directions, parking information, and required preparation for appointment).
  • Verify insurance benefits with the insurance company or other agency for all scheduled inpatient, same day surgery, and high-end radiology accounts.
  • Provide financial education to patients on insurance matters.

Qualifications

  • High school graduate or equivalent.

  • 2 years customer service experience or call center experience required. OR 1 year health insurance call center and claims adjustments experience required.

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

At UPMC, we strive to ensure that diversity, inclusion, dignity, respect, and cultural awareness is at the core of everything we do. By fostering an environment where every member of our team has a voice, regardless of race, ethnicity, gender identity, sexual orientation, faith, age, or culture, we aim to emphasize a simple point: who you are is important, and who you are has a place at UPMC.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct