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Manager, IT - Facility Support Solutions

  • Job ID: 044401841
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HS - EnterprisePathology
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $42.48 to $69.09 / hour

Description

UPMC is hiring for an IT Manager to be an integral part of the Facility Support Solutions team.
 
The Manager provides leadership to the day-to-day operation, support, development, installation, and delivery of technology products and services within the department or business unit. The Manager is further responsible for the identification and development of talent and for managing performance to ensure business goals and objectives are met, if not exceeded.

Responsibilities:
  • Manages a single team function of individual contributors.
  • Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.
  • Identify, create and apply process improvement to increase product and service quality to achieve business objectives.
  • Responsible for ensuring that service is provided to the ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Contributes to department's short-term strategy and goals.
  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects within department.
  • Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviors.
  • Completes performance evaluations and coaches/mentors staff.
  • Provides input on budget planning. Responsible for managing to budget.

Qualifications

  • Nine years of total related experience, with at least two years experience in a leadership role OR equivalent combination of education/experience.
  • Strong project management, problem-solving, organizational, relationship, communication, and negotiation skills (oral and written) are required.
  • Strong understanding of IT strategy and how it relates to business objectives.
  • Ability to apply extensive experience to highly complex problems.
Preference includes a minimum of 3-5 years of experience in each of the following areas: 
  • Demonstrated experience managing a team of systems analysts which oversee enterprise facility support solutions for property and facility (building maintenance, CMMS, and pneumatic tube systems), RTLS solutions protecting infants (HUGS), asset tracking and monitoring temperature conditions (MobileView).
  • Plan, coordinate, and execute all upgrades to maintain facility support solutions according to vendor/ UPMC agreed upon requirements which includes updated Systems Security Plans.
  • Experience with oversight of a team that provides escalated 24/7 support for facility support solutions.
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Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT), Female Leadership Innovation and Growth in Health Care & Technology (FLIGHT), or PRIDE Health, that support the implementation of our diversity strategy.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct