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   Current UPMC employees must apply in HR Direct

IT Support Specialist

  • Job ID: 130961605
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Evening Job
  • Facility: UPMC Altoona
  • Department: Paging and Communication
  • Location: 620 Howard Avenue, Altoona PA 16601
  • Union Position: No
  • Salary Range: $16.37 to $23.90 / hour

Description

Purpose:
Provides general information on the telephone as required in accordance with established departmental and hospital policies/procedures. Responds promptly to paging requests and codes. Performs a variety of clerical duties to insure the appropriate and timely recording of patient, medical staff and employee information. Operate all IT Support Services equipment and perform maintenance in an acceptable and satisfactory manner and in accordance with established department policies and procedures. Demonstrates flexibility in response to emergencies, staffing, or scheduling changes.

Responsibilities:

 

  • Functions independently in the absence of the supervisor.
  • Performs a variety of clerical duties to insure the appropriate and timely recording of patient, medical staff, and employee information.
  • Communicates effectively and in a courteous manner with all customers.Hospital Department.
  • Provides general information on the telephone as required in accordance with established departmental and hospital policies and procedures.
  • Communicates with staff in all areas of information Technology Services.
  • Recognizes equipment in need of repair or replacement and insures that noted discrepancies are reported and/or corrected.
  • Operate all IT Support Services equipment and perform maintenance in an acceptable and satisfactory manner and in accordance with established department policies and procedures.
  • Responds to paging requests in an effective and appropriate manner.
  • Responds to emergency alarm system in an effective and appropriate manner.
  • Perform password reset functions for applications.

 

Qualifications

Associates Degree or Diploma from an accredited University OR at least two (2) years equivalent experience.The following skills are preferred: Previous telephone and support experience preferred. Previous experience in a heath care environment preferred. Customer service experience preferred.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct