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   Current UPMC employees must apply in HR Direct

Hospitality Associate



Are you someone who loves to make someone’s day?  Do you believe that small acts of kindness go a long way?  We do too!  And we need you!  UPMC Mercy is currently hiring Hospitality Associates!  This is a fantastic opportunity to help our patients and assist our staff with “the small things” that make all the difference – from sitting and talking with patients, to delivering water and ice chips, to tidying up a patient’s room.  Even more – you have the flexibility to create your own consistent schedule!  Do you prefer 2 hour shifts, or 8 hour shifts?  Week days or weekends?  Morning or evenings?  Great - we’d love to have you for whatever days and times work best with your schedule!   Are you a student who would love to gain hospital experience?  Are you a mom who has a demanding schedule with their kids, but would love to get back into the workforce?  Are you a retired healthcare worker who misses interaction with patients?  Great!  We would love to have you join our team. Apply now!


Support position between the hospitality departments. Assist in the environmental services, dietary, greeting patient, families and visitors, as well as, the transport of patients. Focus on patient and guest satisfaction to meet Hospital and Department standards in order to promote the quality of care.



  • EVS Associate Responsibilities:Clean all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices and equipment, following established procedures. Remove trash from all assigned areas/replenish supplies as needed. Make beds, following established cleaning procedures in all patient discharge rooms and on-call rooms as assigned. Inspect and ensure that all assigned areas are properly cleaned and in good repair, report problems to the supervisor.
  • Destination Coord Responsibilities:Greet Hospital guests positively, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed. Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies. Issue courtesy parking discounts and free passes when appropriate. Use the personal computer and CRT for dissemination of patient information. Respect patient confidentiality and withholds restrictive information. Assist with parking cashier functions and validates patient parking. Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient. Issue patient scooters to patients and visitors as needed.
  • Transporter Responsibilities:Transport patients and adjunct equipment via prescribed vehicles between patient units, treatment centers, and their designated areas in a safe, timely, and accurate manner. Deliver supplies, equipment, and other materials to the patient units, and other designated areas in a safe, timely, and accurate manner. Perform inspections and disinfecting procedures on transportation equipment utilized by the department. Record transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Report the status of transportation activities and abnormal activities to the manager in charge.
  • Food Service Attendant Responsibilities:Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Assembles and serves meals according to diet orders, menus and patient / guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation for assigned work area in accordance with departmental procedures and health department guidelines. Serves patient meal tray using the designated department script, to include proper patient identification.Follow all safety and sanitation regulations.



HS Diploma/GED or one year previous job experience required in lieu of HS Diploma/GED Ability to follow written and verbal instructions

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct