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   Current UPMC employees must apply in HR Direct

Systems Analyst (Interfaces/Lab) - Intermediate

  • Job ID: 071107734
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HS - CancerCtr Inf Svcs
  • Location: 5150 Centre Avenue, Pittsburgh PA 15232
  • Union Position: No
  • Salary Range: $30.99 to $47.10 / hour

Description

UPMC is hiring an Intermediate Systems Analyst to support the Hillman Cancer Center Interface Team. 
 
The ideal candidate will be responsible for maintaining interfaces by monitoring errors and warnings, troubleshooting and resolving interface issues, and collaborating with other team members to reach resolutions. Knowledge of HL7 laboratory messages is essential as this will be one of the main responsibilities for this position, including daily interaction with laboratory system analysts. The candidate should also be familiar with ADT, Document, Radiology, and Anatomic Pathology interface messages. Other responsibilities include full cycle testing, documentation, and validation for new interface builds and system upgrades. The candidate will be responsible for resolving Cherwell tickets submitted by users which will require basic knowledge of technical operations at the Cancer Center.

Responsibilities:
  • Second and Third Level Support (Including Maintenance Activities) - Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.
  • SDLC (System Development Life Cycle) - Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day to day work
  • Application Upgrades and Implementation - Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
  • Vendor Relationships - Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable.
  • End User Training - Create and review existing training documentation. Facilitate high-level user training sessions independently.
  • CommunicationResponsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • System IntegrationComplete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
  • Project Management - Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
  • Data Quality - Maintain data quality at all times.
  • Report Writing/Analysis - Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
  • Process Improvement - Create and update processes. Ability to contribute to process improvement efforts.
  • Documentation - Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Data Confidentiality/Security - Maintain confidentiality of sensitive information at all times.
  • Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

Qualifications

  • Typically has 2+ years experience with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to meet expectations.
  • Ability to work independently and in a team-based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
Preferred Qualifications: 
  • Solid understanding of HL7 standards and on-hands experience working with HL7 interfaces
  • Prior experience independently managing support tickets.
  • Previous experience working in and/or supporting an EMR
  • Experience in the clinical laboratory in the field of Medical Technology
  • Epic experience (registration and appointments) is preferred
This is a remote position
 
Licensure, Certifications, and Clearances:
  • ASCP certification in Medical Technology is preferred
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT), Female Leadership Innovation and Growth in Health Care & Technology (FLIGHT), or PRIDE Health, that support the implementation of our diversity strategy

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   Current UPMC employees must apply in HR Direct