At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic continues to evolve. As our recruiters work to fill positions during this time, interviews and recruitment-related processes have been modified to protect and prioritize the safety of our candidates and employees.

UPMC continues to comply with any governmental guidance related to local, state, and federal COVID-19 vaccination and testing requirements where our team members live and work. UPMC strongly supports vaccination and encourages everyone who can get vaccinated to do so to protect themselves, their co-workers, and our patients. At this time, the COVID-19 vaccination is available for new or existing employees on a voluntary basis, except where required by local, state, or federal authorities. Staff in positions in our New York, Maryland, and City of Philadelphia areas must be in compliance with local COVID-19 mandates.

For more information about UPMC’s response to COVID-19, please visit upmc.com/coronavirus.

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Customer Service, Health Care Concierge - Temporary-Work from Home-Erie

  • Job ID: 085612367
  • Status: Full-Time
  • Regular/Temporary: Temporary
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Member Services
  • Location: 300 State St, Erie PA 16507
  • Union Position: No
  • Salary Range: $0 / hour

Description

The UPMC Health Plan Member Services Team is currently hiring temporary Health Care Concierge, Associates to be advocates for our members and to proudly wear the badge of UPMC Health Plan during the open enrollment period. With a close-knit work environment and a dedicated culture of service excellence, our Member Services Team educates and guides our customers through coverage, claims, and other program inquiries.

UPMC Health Plan has been recognized by J.D. Power and Associates for providing the “Highest Member Satisfaction among Commercial Health Plans in Pennsylvania.” That’s due—in no small part—to the compassionate attention and expert insight that our customers (which include members, providers, and facilities) enjoy each and every time they contact one of our dedicated associates. 

We are currently hiring for temporary roles in Erie with the ability to work from home and in office. Availability to work evening & weekend shifts is required.

Our temporary employees receive a competitive pay rate of $15 per hour and opportunities to move from a temporary position to a permanent role.

Our standard operating hours are 7 days per week:

  • Monday - Friday, 7 a.m. – 8 p.m.
  • Saturday & Sunday: 8 a.m. – 8 p.m. 

As a Health Care Concierge, Associate, you will complete a training course, which will equip you to take on even the most complex customer needs.

Launch your career today! Apply to become a temporary Health Care Concierge, Associate!

Responsibilities:

  • Maintain neat and organized files and electronic databases.
  • Maintain and purchase office supplies as needed.
  • Prepare letters, memos, and reports.
  • Schedule and coordinate internal and external appointments, calendars, and meetings.
  • May entail work with Microsoft Office products such as Word, Excel, Outlook and PowerPoint.
  • Perform other duties as assigned.
  • Support all department personnel with duties including but not limited to answering phones, taking messages, copying, filing and faxing.
  • Greet and assist any visitors to the department.

 

Qualifications

  • High School Diploma Strongly Preferred.
  • Post-secondary education is preferred.
  • One year of administrative support working experience is highly preferred.
  • Must have proficiency with Microsoft Office Suite: Excel, Word, Outlook and Powerpoint.
  • Must possess typing skills and working knowledge of word processing, electronic mail/calendar and spreadsheets.
  • Must possess the ability to learn and effectively use various software programs.
  • General knowledge and experience with office equipment such as copiers, multi-line phone systems, fax machines and paging systems.


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct