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Strategic Initiatives Manager


Community HealthChoices (CHC) is Pennsylvania's managed care long-term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid. 

This position, reporting to the Director of Strategic Operations & Program Management (CHC), will provide internal direction, leadership, and accountability for project management efforts within the Community HealthChoices product line of UPMC's Insurance Services Division. This role primarily involves successfully advancing projects toward intended business value through all phases of conceptualization/ideation, planning, execution/implementation, and deployment. The ideal candidate for this position is a highly engaged individual with proven strategic initiative and project management skills that carries an inherent curiosity and interest in learning, thrives in circumstances of ambiguity (and seeks to drive toward order), brings critical thinking and a problem-solving mindset, and exhibits creativity and innovation. Hybrid In-Office/Remote Position (Part-Time in Pittsburgh Office).


  • Works with key stakeholders to crystallize project concept/scope and clarify project objectives, including interpretation and translation of leadership vision and directives into tactical plans. Defines/captures project measures to be tracked by the responsible business owners.
  • Assist team members in resolving project problems escalates issues when necessary, and facilitates decision-making. Assist with achieving CHC Product strategic goals as well as division/system strategic goals.
  • Assure quality of information through business case and application-level testing; validate test results to initial business needs. Develop and implement key metrics to measure and report on progress of initiatives.
  • Develop and maintain detailed project plans, this includes utilizing standard project documentation and methodology and project tracking and reporting procedures. Develop cross-functional, change management and implementation strategies; ensure that all participating parties have committed to effective implementation of the processes and procedures.
  • Identify trends and process improvement opportunities across departments within operations. Monitor operating performance against regional and national benchmarks. Perform cost/benefit analysis
  • Provide concise and timely status reporting as required. Work with other project managers and stakeholders to achieve efficiencies across integration of projects.



Bachelor's degree in business, mathematics, statistics, health care, management, or related business field required. Master's degree preferred. Minimum of four years of related work experience. Experience in health care insurance or health care industry preferred. Excellent computer skills required, including Microsoft Visio, PowerPoint, Excel, Project, and other pertinent computer software packages. Strong management/collaboration, problem-solving, and communication skills (oral, written, and visual) are required. High degree of emotional intelligence. Excellent Project Management skills along with effective planning and organizational skills. Ability to perform planning for large initiatives/projects and manage all tasks necessary to meet client and business needs within budget and targeted deadlines. (PMP Certification preferred). Autonomous/self-directed/intrinsically motivated individual with strong organizational and prioritization skills Ability to quickly develop understanding and interpretation of complex (and often ambiguous) concepts. Dogged pursuit of answers to the questions "why" and "how" around a given subject. Ability to intuitively apply insights to formulate multiple solutions for a given problem, articulate the pros/cons of each option, and rank preference. Basic knowledge around process development, evaluating existing processes, and improvement approaches (Preferred). Basic knowledge of concepts, methodologies, and tools of design thinking/human-centered design (Preferred).


  • Strong preference for advanced Microsoft Visio, PowerPoint and Excel skills
  • Strong preference for business process experience

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   Current UPMC employees must apply in HR Direct