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Practice Coordinator

  • Job ID: 131977761
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: Womens Hlth Hamot ObGyn
  • Location: 201 State St, Erie PA 16550
  • Union Position: No
  • Salary Range: $21.31 to $36.89 / hour

Description

University of Pittsburgh Physicians is seeking a full-time Practice Coordinator to support the UPMC Magee-Womens Specialty Center at UPMC Hamot!

The Practice Coordinator will support operations mainly at UPMC Hamot, but will travel to the Magee-Womens Specialty Center on Ridge Road (5050 West Ridge Rd.) approximately 40% of the time. This role will also occasionally travel to the Magee-Womens Specialty Center in North East, PA (2060 North Pearl St.).

The Practice Coordinator will support day-to-day operations, operating as a working supervisor on the floors with staff. Along with coordinating and supervising staff, this role will assist in maintaining processes in registration, scheduling, payroll, supply approval, operational revenue, and general daily office flow. The Practice Coordinator also provides support and guidance to staff, provides training and development opportunities, and supports employee relations and human resources duties.

The Practice Coordinator will interact with personnel from Information Services, the CBO, physicians, administrators, and the practice plan to ensure that all operational and revenue needs are met. Other responsibilities may include, but are not limited to, preparing and presenting relevant financial/revenue data to management and physicians, handling office/patient issues or complaints, developing solutions to operational problems, and completing any necessary assessments of operational policies and procedures, practices, and computer systems. 

The ideal candidate for this position will have previous supervisory and/or leadership experience in a medical office, clinical, and/or healthcare setting. The ability to communicate and interact with various levels of staff is vital to this role, as is the ability and willingness to jump into any needed task in the office. Exceptional communication, organization, computer, and multitasking skills are also desired. A working knowledge of EPIC/EpicCare is a plus, as is any previous experience with patient registration and/or medical billing.

*Free Parking*


Responsibilities:

  • Monitor and meet practice-specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Analyze staff development needs and initiate training programs with Education and Training to meet those needs.
  • Schedule employee orientation and staff development training.
  • Assist management in the formation of quarterly and yearly goals, and in the development and implementation of policies and procedures to support Registration/Scheduling and Patient Business Services operations.
  • Provide backup coverage to support daily processes performed during peer vacations, absences, etc.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
  • Engage in open communications with UPP Management regarding information systems, third-party payer, and regulatory updates and/or enhancements, and ensure appropriate training is provided to staff.
  • Develop and maintain detailed policies and procedures with coordination of CBO management.
  • Communicate with and assist Information Services in the development, implementation, and training of practice management system enhancements.
  • Provide analysis and initiate documentation for the enhancements to the practice management system, as required, to support the revenue cycle processes, billing and reimbursement of claims, and regulatory changes.
  • Investigate, analyze, and recommend actions and solutions for registration, financial counseling, coding, charge entry, cash collection, posting, and balancing problems.
  • Perform accounts receivable trending on payors and denials, including calculation for days in accounts receivable, and financial analysis on gross and net collections.
  • Participate in the recruitment and evaluation of personnel under direct supervision of the Department Manager.
    • Provide timely performance evaluations.
  • Perform random audits of staff work to monitor performance and quality.
  • Monitor quality and performance issues. following up with UPP Management with findings.
  • Investigate staff issues and provide feedback as appropriate on resolution.

 

Qualifications

  • Bachelor's Degree preferred with a minimum of three years of experience in either information systems, patient business services, or staff development for a professional billing group or other healthcare environment, 
  • OR the equivalent combination of education and experience.
  • Possess technical and professional skills in healthcare financial management.
  • Possess analytical and problem-solving skills, as well as the ability to coordinate the work of others and communicate effectively with physicians, practice managers, and UPP management.
  • Previous supervisory experience desired.
  • Knowledgeable of medical terminology, various types of information systems software, electronic data interchange and claims processing, third-party payer rules, reimbursement practices, and regulatory guidelines.
  • Prior work experience on personal computers and a variety of office equipment required.
  • Willing to travel.


Licensure, Certifications, and Clearances:

  • Act 34

 

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy. 

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct