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PsychCare Plus Clinician | Western Psychiatric Hospital

Description

Purpose:
PsychCare Plus is the admission and outpatient scheduling service for UPMC Behavioral Health Service Line for Western Psychiatric Hospital. The PsychCare Plus Clinician, working in a call center environment, takes referrals from hospitals, community providers, or the public, and facilitates disposition to the appropriate level of care.


Responsibilities:

  • Provides accurate, timely information to coworkers, physicians, outside agencies, in a professional and courteous manner
  • Works to maintain high census for UPMC Behavioral Health service line and demonstrates appropriate patient assignment
  • Ability to verbally present the case to physicians and others
  • Demonstrates UPMC Values in contacts with coworkers, patients, the public, and all callers
  • Review the inpatient commitment for accuracy, completeness, and proper time frames
  • Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail
  • Demonstrate knowledge of mental health laws.
  • Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly
  • Follow outpatient scheduling or referral documentation guidelines
  • Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement
  • Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
  • Active participation and ongoing maintenance of quality management activities and the development of standards from problem identification
  • Ability to work efficiently and independently in an emergency setting.
  • Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic
  • Demonstrate high standards for accurate documentation in software and within patient assessments

Qualifications

  • Bachelors Degree in Human Services or a related field with a minimum of 1 year experience in a clinical psychiatric setting

OR

  • an entry level Masters Degree
  • Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies
  • Excellent phone etiquette and interpersonal relations with the ability to interact professionally with all callers
  • Ability to identify problems, implement resolution, reassesses situation/problem.
  • Ability to work collaboratively within a multidisciplinary team
  • Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment
  • A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues
  • Exhibit openness and willingness to learn
  • Flexible schedule; rotating shifts. History/track record of all above services consistently delivered with a service excellent attitude

Licensure, Certifications, and Clearances:

  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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