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   Current UPMC employees must apply in HR Direct

Integrated Operations Center Analyst (IOC) - Associate

  • Job ID: 154317608
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: Enterprise Service Ops
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $20.95 to $31.60 / hour

Description

UPMC is hiring an Associate Integrated Operations Center Analyst (IOC) to support the Enterprise Service Operations team located in Forbes Tower!

The Integrated Operations Center Analyst supports a 24x7x365 application monitoring and UPMC enterprise-wide communication utilizing a combination of network tools, Cherwell ticketing, and various communication methods. The IOC is responsible for working across the enterprise to drive investigations, respond to monitoring alerts/cases, and provide triage during incidents and communicate planned/unplanned outages on the IT network.
 
If you are a motivated individual looking to enhance your skills and join a close-knit team, then we encourage you to apply today!   

Responsibilities:
  • Uses the IOC monitoring tools such as MrGui, Netcool, and Sitescan, etc.
  • Is familiar with and enforces security policies of the physical data center.
  • Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.
  • Displays basic knowledge of OPC job scheduler and be able to complete jobs in error when requested.
  • Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
  • Respond to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Solid analytical and organizational skills with clear focus under pressure.
  • Shows basic knowledge of Cherwell, which is used for incident reporting, Unplanned Event escalation, Planned Event notifications and Change Requests (RFCs).
  • Has basic knowledge of hospital terminology.
  • Sends basic Unplanned Event Escalations
  • Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
  • Performs tape handling procedure: Prepare for pickup and receive backup tapes from Iron Mountain, and FTP report for next day's delivery. Understands the reason for the tape backup process.
  • Strong customer service orientation, with the ability to communicate among highly technical teams.

Qualifications

  • Typically has familiarity with related work through education or practical experience.
  • Must be Customer Service oriented.
  • Must display excellent interpersonal, written and communications skills.
This position will require 10/12-hour shifts with the ability to work on weekends and holidays

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT), Female Leadership Innovation and Growth in Health Care & Technology (FLIGHT), or PRIDE Health, that support the implementation of our diversity strategy.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct