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   Current UPMC employees must apply in HR Direct

Call Center Operator - Overnight

Description

Do you enjoy an environment where you can provide excellent customer service while working on a team? Are you someone who thrives in a fast-paced environment? The Call Center Operator is responsible for answering a high volume of calls and redirecting them to the appropriate department or engaging the correct team to respond to codes/alarms. Join our Telecommunications team at UPMC St. Margaret to start your career today!

UPMC St. Margaret is looking to hire full-time, and part-time Call Center Operators, for daylight, evening, and overnight shifts. 

Responsibilities:

  • Maintain Keys and sign-in books for chaplain, volunteers, departments, electrical/telephone closets, lactation room, elevators, and employee parking lot.
  • Activates the Alert Notification System.
  • Dispatch Security assisting with emergency support.
  • Contact cab company when needed by departments and prepare paper work.
  • Monitor all code/alarms and dispatch (Fire, Cardiac Arrest, Community Disaster, Injured visitors/staff, helicopter arrival, power failures, telephone switch alarms, blood bank, doors and gas alarms). Also respond to any of the above in the 100 and 200 Medical Arts Building on campus.
  • Respond to any telephone repairs, logging the report, paging appropriate individual to handle repair.
  • Answer all incoming telephone calls on the console and redirect to the appropriate location, providing information, placing calls, activating pagers and overhead paging.
  • Provide answering service for clients, following instructions, dispatching emergency messages, and verbally or fax messages to the client.
  • Maintain on call schedules for departments.
  • Reports elevator, ATM and payphone problems.
  • Responds to all calls needing assistance from parking lot gates as well as pay stations.
  • Assist the religious taking patient requests for visit or communion, dispatch for emergencies and overhead page services.
  • Respond to long-range or in-house pager repairs, replacements and batteries, logging the report, and trouble shooting.
  • Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
  • Provides approved overhead announcements.

 

Qualifications

  • High school diploma or GED required.
  • Minimum two-years experience in customer service required, answering service experience preferred.
  • Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications
  • Must possess proficient typing (40 wpm) and spelling/grammar skills.
  • The call center operator will type alpha text messages via pagers to physicians, staff members, and answering service clients.
  • Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office.
  • Attends mandatory safety, compliance, and other meetings required by Telecommunications and hospital guidelines
  • Attends in-service and training classes, as required


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct