COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Call Center Operator - Evening


Do you enjoy an environment where you can provide excellent customer service while working on a team? Are you someone who thrives in a fast-paced environment? The Call Center Operator is responsible for answering a high volume of calls and redirecting them to the appropriate department or engaging the correct team to respond to codes/alarms. Join our Telecommunications team at UPMC St. Margaret to start your career today!

UPMC St. Margaret is looking to hire full-time, and part-time Call Center Operators, for daylight, evening, and overnight shifts. 


  • Maintain Keys and sign-in books for chaplain, volunteers, departments, electrical/telephone closets, lactation room, elevators, and employee parking lot.
  • Activates the Alert Notification System.
  • Dispatch Security assisting with emergency support.
  • Contact cab company when needed by departments and prepare paper work.
  • Monitor all code/alarms and dispatch (Fire, Cardiac Arrest, Community Disaster, Injured visitors/staff, helicopter arrival, power failures, telephone switch alarms, blood bank, doors and gas alarms). Also respond to any of the above in the 100 and 200 Medical Arts Building on campus.
  • Respond to any telephone repairs, logging the report, paging appropriate individual to handle repair.
  • Answer all incoming telephone calls on the console and redirect to the appropriate location, providing information, placing calls, activating pagers and overhead paging.
  • Provide answering service for clients, following instructions, dispatching emergency messages, and verbally or fax messages to the client.
  • Maintain on call schedules for departments.
  • Reports elevator, ATM and payphone problems.
  • Responds to all calls needing assistance from parking lot gates as well as pay stations.
  • Assist the religious taking patient requests for visit or communion, dispatch for emergencies and overhead page services.
  • Respond to long-range or in-house pager repairs, replacements and batteries, logging the report, and trouble shooting.
  • Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
  • Provides approved overhead announcements.



  • High school diploma or GED required.
  • Minimum two-years experience in customer service required, answering service experience preferred.
  • Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications
  • Must possess proficient typing (40 wpm) and spelling/grammar skills.
  • The call center operator will type alpha text messages via pagers to physicians, staff members, and answering service clients.
  • Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office.
  • Attends mandatory safety, compliance, and other meetings required by Telecommunications and hospital guidelines
  • Attends in-service and training classes, as required

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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