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   Current UPMC employees must apply in HR Direct

Senior Manager Principal UX Designer-Remote

  • Job ID: 151868949
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: HealthPlaNET Product Dev
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $45.74 to $77.62 / hour


In this role you’ll be responsible for setting UX strategy for applications that support UPMC Health Plan’s clinical strategy for population health management. You will guide and collaborate with a team of UX designers to translate concepts into product UIs and other aspects of the user experience through user research, conceptual design, concept evaluation, and usability testing. You’ll own and oversee execution of visual, information, interaction, and service design elements, ensuring they meet business needs and delight clinical and other users. You’ll communicate product design to business partners and executives through user journeys, storyboards, prototypes, wireframes, and other materials.


Design, Discovery and Delivery:

Exhibit exceptional understanding of human-centered design best practices, standards, and methods. Drive and participate in the entire product experience and user interface design process, championing prioritization of design-centered product features and UIs grounded in research and analysis. Participate in discovery and definition of users' and/or business problems, pain points and opportunities, and offer guidance on feasibility and implementation of solutions from a UX standpoint. Communicate complex ideas in an easy to digest format through effective storytelling and a variety of approaches, including process and user flows, journey maps, storyboards, and interactive conceptual prototypes designed to drive out requirements.


As the UX expert on the product team, embrace and advocate for an experience mindset. Lead all aspects of user experience design projects from planning through implementation in a lean-agile environment. Collaborate with product managers to streamline the UX design process, clearly communicating goals and timeframes to product and development leaders and UX designers embedded within the stream-aligned development teams.

Provide process and quality guidance to and collaborate with the UX designers, guiding them as they translate conceptual designs into wireframes and UX requirement artifacts for development teams. Mentor, guide, and direct them to identify opportunities for research and usability testing of designs. Assist with and oversee design critiques of the UX team's work, with a keen eye for ensuring consistency and quality of design approach and deliverables. Improve design operations and repeatable design best practices.

*Performs in accordance with system-wide competencies/behaviors.

*Performs other duties as assigned.


  • Bachelor's degree in User Experience, Design, Human and Computer Interaction, or related field.
  • Master's degree preferred.
  • 4 years of experience applying user research methods, or related experience
  • 4 + years of experience as an information architect, interaction designer, or experience designer (or similar role).
  • 2 + years of supervisory experience desired
  • Ability to develop big ideas, and collaborate to execute successfully.
  • Experience conducting user research and translating user research into design decisions.
  • Experience using web analytics data to inform design decisions.
  • Excellent oral and written communication and presentation skills.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct