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   Current UPMC employees must apply in HR Direct

Senior Manager User Experience Health Plan

  • Job ID: 151868949
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: HealthPlaNET Product Dev
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $44.41 to $75.36 / hour


The Sr. Manager, User Experience is responsible to lead the User Experience domain within the HealthPlaNET Product Development team, and work collaboratively to create compelling, insight-driven user experiences. This position will require an ability to lead both the project team and the client through a user-centered design process to develop meaningful experience concepts and to execute on those concepts.


• Through matrixed structure, assume a leadership role in developing the information architecture and content strategy of the application.
• Understand target audiences' needs, tasks, and goals and translate them into creative concepts.
• Work closely with clients to translate business requirements into meaningful interactive experiences.
• Lead and/or participate in immersive user research, concept testing and usability testing.
• Participate in the development of user personas and scenarios to clarify results of user research and focusing the team's design efforts on the needs of key users.
• Collaboratively develop prototypes for demonstration of concepts to clients.
• Develop and document detailed user experience specifications for highly interactive interfaces.
• Drive User Experience through leadership in both the company and the industry.
• Possess high tolerance for ambiguity matched only by a desire to organize it.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.



  • Bachelor's degree in User Experience, Design, Human and Computer Interaction, or related field.Master's degree preferred.
  • 4 years of experience applying user research methods, or related experience
  • 4 + years of experience as an information architect, interaction designer, or experience designer (or similar role).
  • 2 + years of supervisory experience desired
  • Ability to develop big ideas, and collaborate to execute successfully.
  • Experience conducting user research and translating user research into design decisions.
  • Experience using web analytics data to inform design decisions.
  • Excellent oral and written communication and presentation skills.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran


Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct