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Case Manager Supervisor -- Erie Public Schools (Safe Harbor)

  • Job ID: 189499561
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Primarily M-F Day, Some Flexibility Needed
  • Shift: Day Job
  • Facility: Mon Yough Community Services
  • Department: ESD-BCM
  • Location: 1330 West 26 Street, Erie PA 16508
  • Union Position: No
  • Salary Range: $20.51 to $34 / hour


The Case Management Supervisor is responsible for providing oversight to a team of up to nine case managers who serve a total of up to 270 clients at a time. Supervisors oversee the case managers' provision of recovery focused and supportive services to assist children and/or adults and their families with serious mental illness or serious emotional disturbance to gain access to needed medical, social, educational, or other services. Supervisors are largely responsible for the ongoing compliance with regulation, timely access to services, day to day direction, and assisting with getting clients' needs met.
Case Managers will be dually based out of one of the Erie’s Public Schools buildings and UPMC Western Behavioral Health at Safe Harbor.
Goals for the project  include: increasing social, health, and mental health services and supports; Increasing overall school attendance and decreasing truancy and chronic absence; increasing family and community engagement and supports
The position includes community and home based work with participants. Can assist with:
  • Basic Needs
  • Clothing
  • Food
  • Shelter
  • Employment
  • Transportation
  • Mental Health Services
  • Accessing community resources

  • Provide direct supervision, mentoring, evaluation and problem resolution for staff and clients.
  • Document all relevant information and interactions according to SHBH policy.
  • Consistently demonstrate internal and external quality customer service standards to all that request assistance, responding in a professional manner.
  • Maintain state mandated case manager training and updates.
  • Perform case management services for clients on staff's caseloads as the need arises.
  • Review documentation to ensure compliance with regulations and standards of care.
  • Maintain all relevant licenses and certifications required to perform essential duties.
  • Assign case management cases and develop engagement strategies with staff.
  • Act as a model of recovery-focused and clinically sound engagement with clients.
  • Engage actively in case staffing with other SHBH staff (e.g. Crisis Workers, Nurses, Physicians, etc.) who are working with their mutual clients.
  • Commit to providing on call coverage assignment when needed to augment case managers' rotation of on call.
  • Maintains supervision standards according to regulation.
  • Provide consumers and family members with information about resources at both SHBH and in the community.
  • Participate in outcomes and quality measurement programs by gathering and reporting data.
  • Accept daily direction from her or his Case Management Director.
  • Attend team meetings and treatment team meetings as needed.
  • Interface with the Crisis Staff, SHBH Outpatient Staff, and other community agencies and maintains a cooperative relationship with the members of all of these departments/agencies.
  • Assist in leading team meetings and staff meetings, with the Director.
  • Monitor case manager productivity and performance, including completion of training and required in services.
  • Complete case management authorizations.


  • Bachelor's Degree in a human services field with a minimum of 3 years' experience in a behavioral health setting.
  • At least two years supervisory experience preferred.
  • Clinical experience in a behavioral health setting with knowledge of psychiatric assessment, diagnosis, family, individual and group treatment.

Licensure, Certifications, and Clearances:
  • Applied Suicide Intervention Skills Training (ASIST certification to be obtained within 6 months from hire or transfer date)
  • Automotive Insurance
  • Basic Care Management/Resource Coordination (BCMRC certification to be obtained within 2 weeks from hire or transfer date)
  • Cardiopulmonary Resuscitation (CPR)
  • Children's Case Management/Resource Coordination (CCMRC certification to be obtained within 2 weeks from hire or transfer date)
  • Comprehensive Crisis Management (CCMC)
  • Crisis Prevention Institute (Non-Violent Crisis intervention) (CPINV certification to be obtained within 6 months of hire or transfer date)
  • Driver's License
  • Act 31 Child Abuse Reporting with renewal (Act 31 or Act 126 must be obtained within 90 days of hire or transfer.)
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct