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Office Manager

  • Job ID: 190348949
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8:00am - 4:30pm
  • Shift: Day Job
  • Facility: Pinnacle Health Medical Group
  • Department: Manheim Pike Prim Care
  • Location: 1160 Manheim Pike, Lancaster PA 17601
  • Union Position: No
  • Salary Range: $19.29 to $28.95 / hour

Description

Purpose:
Manages the timely and organized operation of the general services of the Center including scheduling, coordinating templates, coordinating all operational tasks, and assisting the director of the center on a daily basis. Ability to order all supplies utilized in the clinical area and for coordinating the maintenance of the equipment.

Responsibilities:

 

  • Anticipate scheduling issues when members of the staff are not scheduled.
  • Coordinate and staff laser templates, ensuring that patients are properly scheduled.
  • Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
  • Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
  • Order all supplies and services as needed for this practice.
  • Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
  • Provide and coordinate maintenance on all equipment used by the clinical staff of the department.
  • Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.

 

Qualifications

  • Bachelor's Degree in Health Care or Business + 1 year experience
  • OR Associate's Degree in Health Care or Business + 3 years of experience
  • OR High School Diploma + 5 years of experience
  • Practice management experience a plus.
  • Excellent leadership, communication and teamwork skills, organized.
  • Epic experience a plus
  • Following characteristics: integrity, honestly, self-motivated, transparent


Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct