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Crisis Clinician, Supervisor | resolve Crisis Services

Description

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a passionate Crisis Clinician Supervisor to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens. For more information please visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services


Under the direction of the Crisis Program Director, the Crisis Clinician Supervisor is responsible for assisting in the consumer service and clinical services. Primary responsibility is answering calls from community professionals and persons to the Call Center. This includes, but is not limited to, answering question, call routing, obtaining clinical information and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all calls previously mentioned.

Responsibilities:

  • Works with the Crisis Clinicians to increase staff retention, manage or address staffing corrective actions.
  • Provides supervision.
  • Provides oversight of staff development/ training, building initiatives.
  • Works with the training team to develop trainings for staff, new hire onboarding/ orientation
  • Participates in case consultation(s).
  • Works with the Clin III to increase the expansion in walk in/ residential, decrease overtime across the departments.
  • Identify areas of improvement and or need IE CACTIS is walk in/ residential program.
  • Collaborates with senior leadership.
  • Participates in high utilizer meetings.
  • Manages crisis situations effectively.
  • Participates in building wide meetings with senior leadership.
  • Project and Program analysis.
  • Oversight and participates in building wide quality initiatives.

Qualifications

  • Masters Degree in Psychology, Counseling or Social Work with four years crisis experience.
  • Includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.
  • Experience in mental health crisis intervention, case management, or in home therapy preferred.
  • Excellent, recovery-oriented interpersonal relations.
  • Licensure in Social Work or Professional Counseling is preferred.

Licensure, Certifications, and Clearances:
CCM training is required within 30 days of hire and annually thereafter

  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/VeteraN

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   Current UPMC employees must apply in HR Direct