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Training Specialist HPL


UPMC Health Plan has an exciting opportunity for a Training Specialist in the Commercial Enrollment department.  This will be a full time position working daylight hours.  This position will primarily be work from home with offices located at 600 Grant Street, Pittsburgh PA.  

The Training Specialist is responsible for planning, designing, coordinating, and delivering training for Community HealthChoices (CHC) staff including training on Helios, the InterRAI, & other clinical databases needed to support CHC participants.UPMC Health Plan has an exciting opportunity for a Training Specialist to support the Clinical Training & Development department based out of downtown Pittsburgh at the U.S. Steel Tower. The team is currently working remotely but future in-person meeting attendance in Pittsburgh may be periodically required.


  • Assist in the development of new materials by attending process flow meetings or participating in system testing.
  • Assembles and implements departmental policy and procedure and standard operating guidelines.
  • Prepares training materials for upcoming sessions. Assures that all learners have access to electronic training materials.
  • Works with the CHC operations team to coordinate onboarding activities.
  • Assist with the development and maintenance of electronic education materials for individual self-learning.
  • Responsible for tracking all training rosters for audits and review purposes. Including online attendance and employee participation documentation.
  • Assist in training with Mental Health First Aid.
  • Responsible for maintaining the CHC training SharePoint site, drives, and placement of educational materials.
  • Coordinates all aspects of the training process, including industry research materials development, program delivery, testing, and assessment.
  • Delivers training related to the Helios clinical information system.
  • Maintains a positive classroom environment for staff members, to support the experience, skill, knowledge, and capabilities of employees.
  • Produce quick tips, memos and other training documentation as required to provide up to date information related to system enhancements and modifications.
  • Prepares educational documents related to workflows and enhancements.
  • Assures that the Helios training manual is up to date and changes are adequately tracked.
  • Maintains work activity reports, employee training profiles, and submits reports as required.
  • Responsible for assisting with the completion of the monthly director?s report.
  • Keep track of annual review for all training materials currently utilized by the department. Assist with facilitating the review and potential revision of these materials.
  • Sends out surveys to assess the effectiveness of the training department.
  • Makes recommendations to management regarding new program requirements and costs.
  • Maintain training calendar and responsibility for creating Microsoft Teams meeting invites.


  • Bachelor's degree in Education, Business, or other related field preferred.
  • 2 years of direct experience in Managed Care and / or Indemnity environment with at least 1 year of experience in delivery of staff training programs or related experience.
  • Experience in methods and techniques of adult education with demonstrated success.
  • Experience in mental health and substance use disorders preferred.
  • Experience in Medicaid waivers strongly preferred.
  • Excellent organizational, interpersonal, and written communication skills.
  • Strong leadership skills and independent decision-making abilities.
  • Expert process and project management skills required.
  • Proficiency in Microsoft Office & Teams products is essential.

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UPMC is an Equal Opportunity Employer/Disability/Veteran

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct