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   Current UPMC employees must apply in HR Direct

Systems Analyst (Hospital Solutions) - Senior

  • Job ID: 230505969
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HS - EnterprisePathology
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $37.32 to $56.88 / hour

Description

UPMC's Hospital Solutions team is seeking a Senior Systems Analyst to join us in supporting users and applications related primarily to enterprise staff scheduling technology across UPMC hospitals.  We offer the selected candidate an opportunity to gain experience in critical areas supporting both the patient and UPMC staff experiences.  Daily tasks include supporting end-users, troubleshooting application issues, designing new processes, and participating in new release, new module, and new application implementations.


Responsibilities:

  • System Integration - May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
  • SDLC (System Development Life Cycle) - Have a proficient understanding of multiple system/application development life cycles.
  • Data Quality - Maintain data quality at all times.
  • Application Upgrades and Implementation - Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Data Confidentiality/Security - Maintain confidentiality of sensitive information at all times.
  • Project Management - Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
  • Vendor Relationships - Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
  • End User Training - Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.
  • Documentation - Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Second and Third Level Support (Including Maintenance Activities) - Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate.
  • Report Writing/Analysis - Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as business analyst.
  • Process Improvement - Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements.
  • Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

Qualifications

  • Typically has 5+ years experience with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to exceed expectations.
  • Ability to work independently and in a team-based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation
Preferred Experience:
  • Staff Scheduling applications specifically including
    • symplr ShiftSelect
    • HealthStream ANSOS (OneStaff)
    • Kronos Advanced Scheduler
    • Kronos  Time & Attendance and Payroll
  • Custom-developed application testing and support
  • Experience with CarePort Discharge Planning, NICE voice recording, and/or TeleTrackingXT Capacity Management suite a plus
  • HL7 ADT interfaces
This is a remote position with workspace available in Quantum One Building (Pittsburgh, PA) if needed


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT), Female Leadership Innovation and Growth in Health Care & Technology (FLIGHT), or PRIDE Health, that support the implementation of our diversity strategy.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct