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   Current UPMC employees must apply in HR Direct

Voice Telecom Analyst - Associate

  • Job ID: 243847727
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: ECG Implementations IT
  • Location: 1001 E. Second Street, Coudersport PA 16915
  • Union Position: No
  • Salary Range: $18.44 to $27.04 / hour

Description

UPMC is hiring an Associate Voice Telecom Analyst to support UPMC Cole and surrounding UPMC facilities in the region. This is a standard Monday-Friday, daylight position.  
 
The Associate Voice Telecom Analyst is responsible for the day-to-day maintenance and support of the Telecommunications systems, including adds, moves and changes on PBX, Voice Mail, wiring support, and maintenance of all voice-related databases at UPMC and affiliated business units. The Voice Telecom Analyst -Associate reviews, organizes, communicates and records all requests for voice services.
 
The position also provides technical assistance to departmental personnel, clients, vendors, and other parties as assigned. The Voice Telecom Analyst - Associate works closely with all UPMC departments and business units, and IT Teams, as required, to meet business objectives, resolve problems, provide technical assistance in accordance with assigned responsibilities, and when necessary. This position also interacts with vendors, suppliers, and contractors.

Responsibilities:
  • Network/Telecomm Programming/Sys Analysis - Assists in the implementation and maintenance of data or voice and data communication networks. Assists in developing basic communication software interface programs. Tests and documents telecommunications software and protocols, under supervision. Monitors and Tests hardware (e.g., PBXs). Developing working knowledge of multiple communications protocols.
  • Network & Communication System Administration and Control - Oversees the administrative function for the in-house telephone systems. Coordinates telephone equipment moves and installation. Implements voice communication software changes. Monitors telephony systems for errors. Trains UPMC users on voicemail. Obtains quotes from vendors and prepares purchase orders for phone equipment.
  • Comply with UPMC, IT, and IT Technical Services Department Policies and Procedures.
  • Additionally, this position will be required to be part of an on-call rotation within the team. This requires 24 hours per day, 7 days per week availability during the on call period (one calendar week). The frequency varies based upon the number of colleagues in the rotation.
  • Troubleshoot Telecom and circuit issues. Maintain communication with the UPMC Incident Communication process on all issues, including critical and widespread outages.
  • Provide service to IT client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Provide support as required by IT's Disaster Recovery Plan.
  • Protect the integrity and confidentiality of all UPMC patient and staff data and information in accordance with the UPMC data and information security policies and procedures.
  • Provide maintenance and support of adds, moves and changes on PBX, Voice Mail, wiring, and all other voice related databases. Monitor and troubleshoot problems, to ensure proper service delivery.
  • Voice / Telephony Technology - Demonstrates basic understanding of hardware, software, and networking components of voice /telephony technology and networks. Demonstrates ability to understand the rationale for a particular telephony system design. Displays understanding of current planned telephony system service levels. Displays ability to troubleshoot telephony system. Applies basic understanding of voice network security features. Demonstrates basic understanding of telephony management systems and utilities.

Qualifications

  • Typically has familiarity with voice communications infrastructure design and support through education or practical experience.
  • Mastery of the essential basic knowledge base for an IT professional.
  • Ability to perform basic/standard IT procedures and protocols.
  • Complete on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

Licensure, Certifications, and Clearances:
  • Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT), Female Leadership Innovation and Growth in Health Care & Technology (FLIGHT), or PRIDE Health, that support the implementation of our diversity strategy.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct