Description
Day Shift - 24 hours weekly (hours between 7:00am - 7:00pm)
Purpose:
Serves as the primary contact for referring physicians requesting the services of UPMC for continued patient care. Facilitates all patient transfers into and within the UPMC Health System by answering phones and initiating referrals and/or inpatient transfers from physicians and medical professionals. The position will require the coordinator to multitask, maintain great customer service and identify and escalate concerns.
Responsibilities:
- Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC: the scope is unlimited (local and worldwide). Responsible for meeting department benchmarks related to call handling and transferring.Provide and assist physicians with emergent and non-emergent transfers, consults, and other calls received. Efficiently and accurately transcribe interactions on calls. All documentation on transfers to be completed and entered into department database by the end of the shift.Request and coordinate all medical transportation as necessary. Provide initial information to admissions, case managers and bed flow coordinators of incoming patients; update all admission records as necessary.To maintain an awareness of services and capabilities of UPMC facilities in support of the outreach efforts of the transfer center. Appropriate escalation of issues, bed assignments and problems as determined by department protocols.To maintain a familiarity with internal systems available and necessary in the performance of the jobKnowledge of multiple communication methods utilized by the department.*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.
Qualifications
- High School diploma 2 years in a healthcare setting with direct patient care
- OR 2 years in a transfer center
- OR 2 years in an call center
- OR 4 years in a healthcare business setting.
- Formal medical training preferred.
- Knowledge of medical terminology.
- Strong interpersonal and communication skills.
- Computer literacy/data entry skills.
- Strong attention to detail and ability to multitask.
- Experience with an electronic medical record (Epic preferred)
- Clinical, healthcare, or call center experience preferred.
Licensure, Certifications, and Clearances:
Licensed LPN preferred.
Clearances must be dated within 90 days
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
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