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Performance Analyst- Associate Power Platform (Remote)

  • Job ID: 239235430
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: TPA CCBH Claims_Ops
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $24.05 to $41.60 / hour


UPMC Health Plan is hiring a full-time Performance Analyst. This is a Monday - Friday (daylight) position and will work remotely.

The Performance Analyst will support teams within Claims Operations with the development, management, and analysis of innovative tools and solutions utilized across the organization. Join a small, yet trailblazing team, in a remote environment, tackling some of the largest challenges in the organization with a strategic, solutions-focused, transformation of processes through technological improvements and business intelligence insights. 


  1. Responsible for SharePoint Sites/Lists, Power BI reports, Power Apps Applications, Power Automate Flows, MS Teams, and many other tools and applications - creation, functionality, maintenance, design, and training.  
  2. Heavily focused on the coding development area of applications in the Power Platform including DAX and M languages in Power BI, Power fx language in Power Apps, as well as SQL/Oracle language and other new languages as necessary to assess and query the data sources required as part of each project.  
  3. Extremely high-level of diligence and very detail focused on every assignment from small to large, particularly coding and data entry aspects of assignments. 
  4. Learning new tools, applications, coding languages and applying them to projects with a quick turnaround using a strong background in syntax fundamentals and natural curiosity.  
  5. Need to conduct both quick and at times extensive research in order to troubleshoot and resolve issues that arise during the development of tools. 
  6. Management and creation of current and new thorough internal/external user guides, project/process documentation, data dictionaries, coding glossaries, etc. to ensure sustainability and governance of all tools and processes.  
  7. Thorough understanding of clients' performance expectations, department goals, and objectives; and aligns responsibilities accordingly. 
  8. Keeps abreast of all pertinent guidelines, products, regulatory, compliance, policy, and procedures 
  9. Generate accurate and thorough basic to intermediate reports for effective trending and analysis. 
  10. Ability to explain results of analysis/results/findings to a non-technical audience including internal and external stakeholders such as leadership and clients. 
  11. Identify areas of concern that may compromise client satisfaction through data analysis, and propose solutions based on findings, expertise, and research. 
  12. Serve as a liaison to clients and internal departments. 
  13. Successfully manage assigned projects and initiatives. 
  14. Serve as a positive extension of the leadership team. 
  15. Provide quality and accurate outcomes that meet expected deadlines/turnaround times. 



  • Bachelors Degree and/or equivalent education or work experience.
  • 2 years of operations health insurance and/or customer service experience required.
  • Strong analytical skills
  • Ability to operate independently: exhibiting independent decision-making in a fast-paced environment dealing with a high level of ambiguity.
  • Strong time management skills.
  • Excellent documentation, organization, interpersonal, and written communication skills.
  • A professional demeanor with the ability to manage multiple priorities and meet deadlines required.
  • Competent in Microsoft Office; Excel, Word, Visio, PowerPointAbility to learn SharePoint Designer Software within the first 6 months
  • Ability to learn basic report generation/claim data extraction within the first 6 months
  • Third Party Administrator experience a plus.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct