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Emergency Department Patient Services Representative

  • Job ID: 295296594
  • Status: Full-Time
  • Regular/Temporary: Flex
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Patient Access
  • Location: 100 Fairfield Drive, Seneca PA 16346
  • Union Position: No
  • Salary Range: $13.91 to $21.19 / hour

Description

This position is eligible for a $500 Sign-On Bonus with a 1-year commitment!

UPMC Corporate Services is hiring a Patient Services Representative to support the emergency department assisting with the switchboard at UPMC Northwest Hospital.

Location: Northwest Hospital 
Status: Full-time Flex, 28-40 hours per week 
Shift: Varied shifts primarily between 5:00 am-12:00 am (occasionally overnight shifts based on need)
Days: Varied days including weekends and holidays.
 

We are seeking candidates with a strong health care background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital.

Responsibilities:

  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
  • Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
  • Provides a warm greeting for all patients. Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
  • Proper patient identification to start clinical record (utilizing biometrics if applicable)
  • Facilitator of financial gatekeeping with clinical partners.
  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
  • Obtains or updates necessary demographic and insurance-related information.
  • Works independently to perform a timely patient interview and registration for services at the bedside.
  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
  • Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
  • May in the course of duties be in rooms where medications are stored. No contact with medications is allowed.

 

Qualifications

  • Completion of High School graduate or equivalent.

Clearances/Licensure: (to be acquired after offer acceptance and before start date – we will provide instructions on how to obtain):

  • Act 34

  • OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct