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Crisis Services Coordinator | resolve


Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a full time Crisis Services Coordinator to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens. For more information please visit:

The Crisis Services Coordinator will assist the Walk-In and Overnight Consumers with: completing intakes, and discharge reviews, service linkage and recommendations, and insurance discharge reviews.


  • Assist in transportation and attainment of outpatient and necessary appointments.
  • Assess consumer needs and assist consumer in identifying resource needs.
  • Manage crisis situations effectively using positive approaches.
  • Identify appropriate resources base on needs assessment.
  • Meet standards for documentation and completes all required paperwork.
  • Use motivational interviewing with Consumers.
  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Assist in maintaining an up to date resource manual for referral information.
  • Negotiate services with consumer and make recommendations for appropriate level of care.
  • Provide guidance and access to community referrals.
  • Provide services in a community and/or office setting.
  • Use person centered and strength based philosophy while interacting with Consumers.


  • Bachelors Degree in Social Work, Psychology or Counseling required.

Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.

  • 3 years mental health experience including 1 year of case management experience.
  • Consistent ability to respond calmly and effectively, using good clinical judgment to both behavioral health and medical emergencies.
  • Ability to work efficiently and independently in crisis setting.
  • Substance Abuse experience preferred.
  • Excellent interpersonal relations using a recovery approach.
  • Knowledge of mental health laws.
  • Knowledge of insurance programs, processes and able to obtain authorizations as needed.
  • Ability to work collaboratively within a multidisciplinary team.
  • Ability to work under stress, with an unpredictable consumer flow.
  • Flexible schedule; rotating shifts.
  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients.
  • Transportation of medication is limited from one department to another.

Licensure, Certifications, and Clearances:
CCM training is required within 30 days of hire and annually thereafter

  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Driver's License
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran 

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   Current UPMC employees must apply in HR Direct