At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Information Representative

  • Job ID: 303756299
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 12:30pm-9pm and 9am-9pm every other weekend
  • Shift: Day Job
  • Facility: UPMC Pinnacle Memorial
  • Department: Admitting
  • Location: 1701 Innovation Drive, York PA 17404
  • Union Position: No
  • Salary Range: $15 to $21.66 / hour

Description

Purpose:
Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.

Responsibilities:

 

  • Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.
  • Dress appropriately for a business setting and give attention to personal grooming.
  • Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.
  • Attend regular staff meetings, and participate in the implementation of activities within the hospital when requested by supervision.
  • Comply with the hospital's policy regarding punctuality and regular attendance.
  • Answer and transfer calls in accordance with hospital guidelines for customer service.
  • Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.

 

Qualifications

  • Completion of High School graduation.
  • 1 year of minimum experience in a similar position.
  • Experience working in a health care environment helpful.
  • Excellent communication and customer service skills essential.
  • Basic knowledge of Windows software needed.
  • Strong customer service skills preferred
  • Able to work under pressure and multitask preferred


Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct