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   Current UPMC employees must apply in HR Direct

Benefits Representative

  • Job ID: 328926807
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Human Resources
  • Department: HR-Corporate Benefits
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $21.91 to $37.83 / hour

Description

The Benefits Representative will provide advice, customer service and assistance on the UPMC Health System Welfare Benefits Plan. This role will be responsible for resolving basic and complex benefit and tuition questions and issues. The selected candidate will research and refer complex questions and problems as appropriate. Additionally, this role will make adjustments, updates and corrections to benefits arrangements and documentation to ensure compliance with laws, contractual arrangements and corporate policy.
 

This role is based at the US Steel Tower in downtown Pittsburgh. While employees will be required to be in the office at certain times, there is opportunity to work from home as well. If you are passionate about helping others and looking for an exciting opportunity in human resources, look no further and apply today!


Responsibilities:

  • Respond timely and accurately to current and former employees via Employee Service Center on a wide range of benefit questions and concerns.
  • Utilize Human Resource Information System (PeopleSoft), HEAT call tracking system, Tuition database and vendor web based systems as needed: to verify information and generate reports related to benefit deductions, eligibility, enrollments, confirmations, event maintenance, plan statistics, verify enrollment, track benefit eligibility, etc.
  • Other duties, as assigned, such as EOI process, assisting with COBRA administration, special mailings, death claims, etc.
  • Handle daily activities in the administration of the Tuition Assistance Benefit program. Maintain files, process applications, process reimbursement and advancement benefit payments timely and accurately, interact with schools and staff members on the tuition program. Process school invoices for tuition advancement and reconcile grades and taxes following each semester.
  • Review new hire paperwork, benefit applications and related documentation for completeness, accuracy, and compliance with all relevant policies and procedures.
  • Assist in the administration of benefit programs such as medical dental, (IRS Section 125), COBRA, FMLA, disability, life insurance, and other associated benefits as available for all benefit eligible employees, physicians and management.
  • Request appropriate forms for family and employment status changes, review for accuracy and completion within appropriate time limits and update PeopleSoft and document HEAT appropriately.
  • Assist in the development, design and communication of benefit procedures and programs.
  • Participate in the testing, communication and implementation of annual open enrollment process, including assisting with benefit fairs.

Qualifications

  • Bachelor's degree in Human Resources, Business, or related field required
  • One year of human resources, customer care center or insurance industry experience required OR UPMC Summer Associates/Pittsburgh Fellows program required
  • Benefit related experience preferred
  • Knowledge and understanding of basic Health & Welfare and Retirement employee benefits principals, practices, procedures and documentation as applicable preferred
  • General knowledge of laws pertaining to employee benefits, COBRA and IRS Section 125 preferred

    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct