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Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Information Representative

  • Job ID: 250036856
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Wed-Fri 12:30-9pm, Sat-Sun 8:30-5pm
  • Shift: Variable
  • Facility: UPMC Presbyterian
  • Department: Volunteer_Community Sv
  • Location: 3471 Fifth Avenue, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $15 to $23.45 / hour

Description

Purpose:
Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.

Responsibilities:

  • Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.
  • Dress appropriately for a business setting and give attention to personal grooming.
  • Provide pleasant greetings and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.
  • Attend regular staff meetings, and participate in the implementation of activities within the hospital when requested by supervision.
  • Comply with the hospital's policy regarding punctuality and regular attendance.
  • Answer and transfer call in accordance with hospital guidelines for customer service.
  • Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.

Qualifications

  • Completion of High School graduation.
  • 1 year of minimum experience in a similar position.
  • Experience working in a health care environment is helpful.
  • Excellent communication and customer service skills are essential.
  • Basic knowledge of Windows software needed.


Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct