At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Quality Assurance Analyst, Intermediate (Remote, PA)

Description

UPMC Health Plan's Quality Assurance Team is seeking an Analyst, Intermediate!


The Insurance Auditor Intermediate is responsible for the review and reporting of high-dollar claims. This auditor also participates in higher-level auditing activities such as focused audits of operational, regulatory, and other controls.

Preferred: Auditing (internal audit, focused audits, regulatory audits) experience and claims processing experience. Understanding of managed care delivery systems, health insurance plans, and other insurance/network products. Excellent analytical skills, familiarity with basic statistical analysis, and proficiency in utilizing PC-based applications (i.e. Excel, MS Access, Word). Detail-oriented individual with excellent organizational skills. High level of oral and written communication skills. Advanced proficiency with Excel.

This position is a work-from-home, daylight role!


Responsibilities:

  • Designs and maintains reports, auditing tools, databases and related documentation.
  • Maintains employee/insured confidentiality.
  • Participates in higher level auditing activities such as focused audits of operational, regulatory or other controls.
  • Devises sampling methodology and retrieves audit samples from appropriate sources.
  • Assists in the development and revision of QA department policies and procedures.
  • Compiles and reports statistical data to internal and external customers.
  • Assesses, investigates and resolves difficult issues to ensure customer satisfaction.
  • Identifies root causes and associated error trends to determine appropriate training needs and suggest modifications to policies and procedures.
  • Serve as a QA Department representative at internal and external meetings, document and present findings to QA Staff.
  • Participates in all training programs to develop a thorough understanding of the materials presented to the claim and service staff.
  • Audits high dollar claims on a prospective and/or retrospective basis.
  • Leads process improvement activities, target potential problems.
  • Understands customers including internal Health Plan Departments (i.e. claims staff, customer service, Marketing, etc.) and external customers (i.e. Health System Internal Audit, Client Audit teams) and respond to customers' requests.
  • Works with Reimbursement and Configuration Specialists to ensure correct payments and identify/resolve payment inaccuracies.

 

Qualifications

  • High school and five (5) years of claims processing, experience in physician, ancillary and/or hospital reimbursement delivery systems or insurance reimbursement, including subrogation and overpayment recovery
  • or a Bachelor's degree and one (1) year of experience required.
  • Basic understanding of managed care delivery systems.
  • Experience and knowledge of reimbursement mechanisms and clinical/procedural coding or five years of claims processing experience, including commercial and government health insurance plans and other insurance/network products.
  • Excellent analytical skills, familiarity with basic statistical analysis, and proficiency in utilizing PC based applications (i.e. Excel, MS access, COGNOS)
  • Detail-oriented individual with excellent organizational skills.High level of oral and written communication skills.
  • Advanced proficiency with Excel.
  • Intermediate to advanced proficiency with MS Office products and extensive PC skills.
  • ACL or similar software proficiency preferred.


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct