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Director Physician Services

  • Job ID: 236726249
  • Status: Full-Time
  • Regular/Temporary: Management
  • Hours:
  • Shift: Day Job
  • Facility: Great Lakes Physician Practice
  • Department: GLPP Administration
  • Location: 15 South Main Street, Jamestown NY 14701
  • Union Position: No
  • Salary Range: $0 / hour


Provides administrative direction and supervision of the activities of the hospital's clinical services and integrated physician practices. Prepares and manages budget and physician contracts as requested. Develops, evaluates, and implements the Strategic Plan regarding program development and physician recruitment. Assess needs of physician and referral services to maximize inpatient and outpatient referrals. Actively engage in network development and growth.



  • Facilitates group re-engineering of processes, which streamline services and improve outcomes and customer satisfaction to improve efficiency of referrals so that WCA Hospital is the first choice for all referral sources in the region.
  • Implements the physician recruitment components of the WCA Hospital Strategic Plan.
  • Keeps current/up to date with all areas of the healthcare industry relative to their areas of responsibility. In clinical areas, works toward patient care that is evidenced-based and is in compliance with all standards of care. Commits to a plan of skill and knowledge acquisition and utilizes such in performing the job and interacting with others. Learns and uses available software and technology to enhance efficiency and productivity while supporting strategic and operational goals.
  • Generates work results that are thorough, accurate, orderly and value-added consistent with hospital policies and procedures. Works independently without reminders to meet commitments, goals and deadlines; follows up as needed. Example: timely MBD's, Incident Reports, budget, etc. Utilizes time effectively.
  • Supervises and serves as a mentor to staff. Recognizes strengths and weaknesses of staff. Evaluates their performance and provides constructive coaching and possible action steps for improvements. Challenges staff and others to grow and develop new skills and abilities. Reviews and develops staff writing, speaking and interpersonal skills.
  • Evaluates physician contract defined, outcome-based results and along with customer and staff input designs and implements process improvement initiatives.
  • Maintains current knowledge of NYSDOH mandates, regulatory agencies, and JC standards in conjunction with administrative direction and feedback. Implements changes while overseeing and communicating compliance.
  • Develops and utilizes effective leadership and change agent skills facilitating communication, collaboration and conflict resolution.
  • Serves as a positive role model to co-workers in relation to professionalism, performance, and positive attitude. Demonstrates honesty and trustworthiness. Participates in leadership or volunteer capacities to benefit charitable causes and/or non-profit community organizations.
  • Takes responsibility for one's own behavior and actions and identifies areas for improvement. Willingly seeks and/or accepts additional responsibility and assignments. Accountable for responding to identified areas of conflict and helps to resolve in a positive manner. Strives for conflict resolution and defuses confrontation.
  • Acts as a positive role model in support of quality improvement process by using QI tools and initiating and monitoring departmental quality improvement plans. Participates in hospital QI initiatives.
  • Identifies needs of stakeholders and regulatory agencies integrating them into an optimal clinical integration strategy.
  • Maintains fiscal responsibility for the various physician contracts.
  • Proactively works to improve services and results and takes initiative to identify opportunities for improvement and implements accordingly. Identifies processes, which could be improved and suggests solutions for achieving results. Proactively works to improve services and results while effectively managing costs.
  • Oversees day-to-day operations of all clinical professional services as defined by contracts as assigned.
  • Demonstrates and delivers quality customer service to internal and external customers, anticipating their needs, facilitating the meeting of those needs, while always keeping patient/customer satisfaction a priority. Works with staff to enhance the patient experience.
  • Demonstrates the value of diversity by treating everyone with respect and dignity. Maintains confidentiality at all times.
  • Identifies opportunities for new or revised services, community outreach, marketing and partnerships with other providers and referral sources.
  • Willingly and proactively shares information and job expertise with co-workers and supervisor. Assists team members to achieve quality in their work with supportive and timely feedback. Listens to and accepts others viewpoints and solicits their ideas. Is approachable and accepts constructive criticism in a positive manner.
  • Ensures the provision of best practice quality care and quality customer service. Collaborates with the Medical Director of the individual services to identify and overcome barriers.
  • Maintains a positive problem solving approach when dealing with staff, patients, family members and/or professional issues.
  • Supports WCA Hospital verbally and behaviorally. Communicates hospital initiatives and status updates in a timely, professional, enthusiastic and appropriate manner.
  • Gives credit and recognition to others who have contributed to team efforts. Celebrates accomplishments and encourages positive team relationships.



  • Graduate of Bachelor's Degree Program in healthcare administration, marketing and sales or related field.
  • Experience in medical or pharmaceutical sales or other health-related field.
  • Masters Degree or certification in Medical Practice Management preferred.
  • Excellent verbal and written communication and interpersonal skills.
  • Ability to assess needs of physicians and referral sources as well as community needs.
  • Broad knowledge of healthcare industry (i.e., regulatory agencies, insurance requirements).
  • Strong organizational skills.
  • Knowledge of global health issues including managed care, physician practice operation both private and hospital based as well as physician and medical staff credentialing.

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UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct