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Improvement Specialist

  • Job ID: 196176888
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 64502 POP25 CQOR
  • Location: 200 Lothrop St, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $32.87 to $56.12 / hour


University of Pittsburgh Physicians is seeking a full-time Improvement Specialist to support the UPMC Heart and Vascular Institute at UPMC Presbyterian!

Some travel is associated with this position, as the Improvement Specialist will occasionally travel to other local Heart and Vascular Institute (HVI) locations to support process implementation, training, and other general oversight of staff. Additionally, there will be some opportunities to work from home periodically with this position!

The Improvement Specialist will support multidisciplinary quality improvement functions organizationally to achieve the highest quality and best possible outcomes for patients. This role supports the various functions related to development, implementation, and evaluation of performance improvement initiatives. Responsibilities also include, but are not limited to, serving as the point person for quality initiatives, initiative implementation, coordinating with the HVI Service Line quality committee, managing reporting, articulating results of various reports, and identifying areas of opportunity. 

The ideal candidate for this position will have Process Improvement experience, preferably in a clinical environment. Strong data interpretation and Excel skills are preferred, as is previous experience with change management and electronic health records. Previous cardiology and Power BI experience is a plus!


  • Effectively coordinate the assessment of new clinical design projects for implementation at facility or facilities, as assigned.
  • Conduct yearly assessment of operations/issues and utilize data from other organizational assessments and surveys to contribute to and prioritize the establishment of quality, cost, and service goals of the organization.
  • Lead or co-facilitate teams created from the annual assessment and organizational goals.
  • Assume a leadership role in the core clinical design team meetings and other key committees.
  • Assume delegated leadership role/related duties as needed to support redesign efforts.
  • Create a supportive environment in the department where redesign work is occurring that is sensitive to the issues and needs of that area.
  • Assess developmental stage of workgroups and identify strategies to meet and achieve goals.
  • Coach and advise team members collaboratively with their supervisor as needed to fulfill their role in a project team.
  • Effectively communicate improvements that are made, via verbal or written communication, of clinical design activity to work teams, staff, managers, and administrators throughout the organization and UPMC Health System.
  • Ensure application of a tracking method to monitor progress towards goals and identify the need for redesign of practice improvements targeted by the clinical design initiative.
  • Collect and present accurate, timely data to display the results of process improvement efforts.
  • When assigned, complete special projects and perform other related duties according to agreed-upon goals and parameters.
  • Utilize cost effective approaches when planning team activity.
  • Ensure that clinical design projects maintain patient care as the center of the work.
  • Influence staff acceptance of recommended practice changes by articulating the contribution to clinical improvements and established patient care goals.
  • Seek out and integrate cost-saving opportunities into clinical practice changes.
  • Consult with essential stakeholders, such as administrative and medical staff leaders, department heads, and critical committees as appropriate to finalize and advance the project goals.
  • Establish and maintain positive working relationships with staff, medical staff leaders, and other support areas.
  • Elicit input and advisement in areas where clinical design project work is occurring.
  • Form a partnership with the director of the project area, facilitate work activities, and negotiate additional support, as needed.
  • Role model appropriate and effective methods for data analysis, problem-solving, communication negotiation, and persuasion skills.
  • Maintain accountability for ongoing self-development activities, especially related to presentation facilitation, change management, and application of quality improvement activities.
  • Provide mentorship for individuals at the department/unit/team level.
  • Participate in professional organization activities to enhance personal growth and cultivate relationships in the field at a regional and national level.
  • Communicate clinical design efforts and accomplishments via formal presentations and or publications at local, regions, and national forums when available.



  • Bachelor's Degree in Nursing, Business Administration, or related field required at time of hire/transfer.
  • Master's Degree in Business Administration preferred.
  • Five years of related experience required.
  • Knowledge of information systems and process improvement techniques.
  • Must be able to demonstrate skills to understand and interpret data.
  • Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families.
  • Ability to work productively and effectively within a complex environment, handling multiple/changing priorities and specialized equipment.
  • Exemplary critical thinking, analytical, and problem-solving abilities required as related to various aspects of patient care.
  • Critical thinking skills necessary to exercise and to lead others.
  • Mobility and visual manual dexterity.
  • Physical stamina for frequent walking, standing, and lifting.

Licensure, Certifications, and Clearances:
UPMC approved national certification preferred.

  • Act 34


UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy. 

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct