At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Residential Aide


The Residential Aide will support two housing programs that serve formerly homeless men who have a serious mental illnesses.

The dress code is casual, and parking is free on the street. The schedule for this position will vary but will require evenings, weekends, and holidays as needed.



  • Provides self help skills training such as activities oaf daily living, socialization groups related to interpersonal effectiveness, social skills, effective and appropriate communication, hygiene, laundering, maintaining belongings, community involvement and awareness, and development of skills for recovery.
  • Responsible for maintaining the safety and security of the therapeutic residential unit and makes routine rounds of the entire residence to ensure safety, monitoring of all consumer areas, and intervention in crisis situations Accompanies residents to all off unit activities and monitors residents in these situations (e.g. recreation activities, self-help group meetings).
  • Provides linkage with the community based recovery self help groups and other community contacts that can serve as support resources for the residents.
  • Accompanies residents to all off unit activities and monitors residents in these situations (e.g. recreation activities, self-help group meetings). Transports residents in department van.
  • Assists in orientation of new residents to the unit.
  • Provides education to residents on recovery from substance abuse, psychiatric illness. Provides education to residents about community self help programs for addiction (AA, NA, CA, WFS, RR, SMART Recovery), mental health disorders (Recovery, Inc; EA; mood or anxiety disorders groups); or dual disorders (Dual Recovery Anonymous). ss or dual disorders; recovery; relapse; and self-help programs.
  • Completes annual training needs assessment per BDAP and program guidelines; completes all training requirements commensurate position. Attends annual training as required. Works with clinical nurse manager and project director to establish learning needs and plan to meet same.
  • Completes accurate documentation of care provided and be responsible for daily note describing behaviors and attitudes each shift and special notes in the case of any specific behavioral incident of note. Documents significant interactions with residents in complete, clear and concise manner.
  • Plans, organizes and implements psycho-educational, special topic and twelve step recovery groups acting as leader or co-leader.
  • Maintains confidentiality of residents and hospital information. Handles telephone information requests with courtesy, accuracy and respect for confidentiality.
  • Functions effectively during emergency and crisis situations.
  • Performs contraband searches on all residents. Secures residents belongings as per program protocol.
  • Collaborates with treatment team to provide input from daily observations of the residents in the milieu setting and assures quality and continuity of care through liaison with other members of the treatment team.
  • Serves as role models to residents and facilitates skill generalization.
  • Provides psychological support and behavioral redirection to residents/ families/ significant others.
  • Facilitates daily community meetings, morning meditation and evening wrap-up groups.
  • Discusses with supervisors any significant personal reactions to residents which may impede therapeutic progress.



  • High School Graduate or GED required.
  • Knowledge and experience working with substance use disorders and dual disorders preferred.
  • Familiarity with 12 Step Program required.
  • Experience working within a therapeutic milieu (behavioral health) setting is preferred.
  • Strong communication and interpersonal skills required.
  • Ability to work with residents in the program and in collaboration with other staff members as required.
  • Ability to make decisions quickly and under stressful circumstances to prevent crisis situations required.
  • Ability to work flexible hours to include early morning, evening, nights and weekend hours when required. Safe driving record required.CPR training or willingness to train required.
  • May in the course of their job duties be in rooms where medications are stored. No contact with medications is allowed.

Licensure, Certifications, and Clearances:
CCM training is required within 30 days of hire and annually thereafter

  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Driver's License
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct