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Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Customer Service Rep

  • Job ID: 210003FK
  • Status: Casual
  • Regular/Temporary: Limited
  • Hours: Shift rotate starting at 6a-6p; mostly M-F
  • Shift: Variable
  • Facility: UPMC Passavant
  • Department: Concierge Services
  • Location: 9100 Babcock Blvd, Pittsburgh PA 15237
  • Union Position: No
  • Salary Range: $14.71 to $22.47 / hour


Welcome, assist and direct patients, visitors, guests and vendors to appropriate areas of the hospital.



  • Demonstrate and maintain the knowledge and skills necessary to provide appropriate level of care to the ages of customers serviced including principles of growth and development.
  • Communicate by using active listening skills, appropriate nonverbal communication, oral and written communication.
  • Follow-up on commitments, respecting the viewpoints of others and accepting and supporting change.
  • Prioritize and expedite patients to appropriate areas for treatment.
  • Greet each patient/customer as they present, determining the reason for visit, and anticipating and responding to customer needs, while presenting a positive image of the hospital, and treating all customers with care, courtesy, respect and concern.
  • Exhibit positive interpersonal skills, i.e. professionalism, integrity.
  • Demonstrate teamwork by interacting with others to achieve goals while respecting individuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
  • Apply technical skills and knowledge in a focused, in depth specialty area.
  • Demonstrate the ability to solve problems through process analysis, communication and innovative thinking to obtain optimum results.
  • Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.


  • High School graduate or equivalent experience required.
  • Computer knowledge to access patient information.
  • Prior experience in a customer service hospital or medical environment preferred.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct