At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic continues to evolve. As our recruiters work to fill positions during this time, interviews and recruitment-related processes have been modified to protect and prioritize the safety of our candidates and employees.

UPMC continues to comply with any governmental guidance related to local, state, and federal COVID-19 vaccination and testing requirements where our team members live and work. UPMC strongly supports vaccination and encourages everyone who can get vaccinated to do so to protect themselves, their co-workers, and our patients. At this time, the COVID-19 vaccination is available for new or existing employees on a voluntary basis, except where required by local, state, or federal authorities. Staff in positions in our New York, Maryland, and City of Philadelphia areas must be in compliance with local COVID-19 mandates.

For more information about UPMC’s response to COVID-19, please visit upmc.com/coronavirus.

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Service Coordinator Associate (Camp Hill)

Description

Community HealthChoices (CHC) is Pennsylvania's managed care long-term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid. 


This full-time, office-based position supports the Service Coordinator in coordinating care for Members. The Service Coordinator Associate builds a relationship with the Members, providing the Member with ongoing telephonic outreach and assistance with service coordination needs.

Responsibilities:

  • Promotes communication, both internally and externally, to enhance effectiveness of service coordination services (e.g., health care providers,And health care team members respectively).
  • Researches and assists in finding hard-to-find Members.
  • Supports the development and implementation of Member Care/Service Plans.
  • Assists in coordinating social services for Members including referrals to Community organizations as requested by Service Coordinator Utilizes information systems to build, research and enter Member information, as needed.
  • Works in conjunction with the Service Coordinator to initiate, and revise Member Care Plans as needed.
  • Supports service coordination team in outreach to Members telephonically
  • Ability to work day shift, weekends, and holidays as needed.

 

Qualifications

High School Diploma required. One year of experience in Community or Public Health is preferred. Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.Familiarity with basic medical terminology and concepts used in Care ManagementStrong customer service skills to coordinate service delivery including attention to members, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members. Ability to effectively participate in a multi-disciplinary team including internal and external participants. Effective communication, telephonic and organizational skills.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct