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   Current UPMC employees must apply in HR Direct

Office Coordinator

Description

UPMC Hillman Cancer Center is currently hiring a full-time Office Coordinator. This position will be located at our Mount Pleasant Cancer Center location. This will be a Monday through Friday, daylight position. No weekends required! 

This Office Coordinator is responsible for ensuring the day to day duties of the front office are being completed timely and efficiently.  This includes monitoring vacation schedules by front office to ensure adequate staffing, mentoring and training new staff members. This individual is also responsible for the rotation schedules of front-office staff at check-in, discharge, and chart prep.  They will also be hands on in helping with chart prep, phones, scanning, check in, check out, collecting copays and obtaining authorizations as needed.The Office Coordinator manages the front office staff in collaboration with the Practice Manager. 

Are you a team player that is looking for a rewarding career in a fast-paced environment? Apply today!

Responsibilities:

  • Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
  • Ensure patient scheduling is accurate.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
  • Work denial work queues in conjunction with the CBO.
  • Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
  • Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
  • Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
  • Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
  • Collaborate with manager in selecting, monitoring and evaluating front office staff.

 

Qualifications

  • Bachelor's Degree + 6 months of experience
  • OR Associate's Degree in Health Care or Business + 2 years of experience
  • OR High School Diploma + 4 years of experience


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct