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   Current UPMC employees must apply in HR Direct

Training Specialist, Operations


UPMC Health Plan has an exciting opportunity for a full-time Training Specialist to support the Training Department. This is a Monday - Friday daylight position and will be based out of Pittsburgh, PA, at the Harbor Gardens location. 

The Training Specialist is responsible for planning, designing, coordinating, and delivering training for the Claims and Provider Services Department with UPMC Health Plan.


  • Delivers training related to MC400 and phone systems. Assists train the trainers as necessary.
  • Maintain training calendar and responsibility for securing training rooms.
  • Assist with the development and maintenance of electronic education materials for individual self-learning.
  • Responsible for maintaining the educational department shared point site, z drive and placement of materials on KIP.
  • Assist in the development of new materials by attending process flow meetings or participating in system testing.
  • Produce quick tips, memos and other training documentation as required to provide up to date information related to system enhancements and modifications.
  • Keep track of annual review for all training materials currently utilized by the department. Assist with facilitating the review and potential revision of these materials.
  • Prepares training materials for upcoming sessions. Assures that an adequate supply of manuals is always on hand. Prepares educational documents related to workflows and enhancements. Assures that the MC400 training manual is up to date and changes are adequately tracked.
  • Responsible for keeping training records for audits. Including sign in rosters and employee participation documentation.
  • Makes recommendations to management regarding new program requirements and costs.
  • Coordinates all aspects of the training process, including industry research materials development, program delivery, student testing, and assessment.
  • Sends out surveys to assess the effectiveness of the training department.
  • Maintains a positive classroom environment for staff members, to support the experience, skill, knowledge and capabilities of employees.
  • Maintains work activity reports, employee training profiles, and submits reports as required. Responsible for assisting with the completion of the monthly directors’ report.


  • Bachelor's degree in Education, Business, or other related field preferred
  • 2 years of direct experience in Managed Care and / or Indemnity environment with at least 1 year of experience in delivery of staff training programs or related experience.
  • Experience in methods and techniques of adult education with demonstrated success.
  • Experience in mental health and substance use disorders preferred.
  • Experience in Medicaid waivers strongly preferred.
  • Excellent organizational, interpersonal, and written communication skills.
  • Strong leadership skills and independent decision-making abilities.
  • Expert process and project management skills required.
  • Proficiency in Microsoft Office & Teams products is essential.

Licensure, Certifications, and Clearances:

  • Act 34

    UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct